Casino Review Policy

13-Step Review Process

• Step 1: Gambling License and Ownership
• Step 2: Accepted and Restricted Countries
• Step 3: Fiat and Cryptocurrencies Supported
• Step 4: Available Payment Methods
• Step 5: Payment Limits and Fees
• Step 6: Withdrawal Processing Times
• Step 7: Player Reputation
• Step 8: Selection of Games and RTP
• Step 9: Website Usability and Responsible Gambling Tools
• Step 10: Bonus and Loyalty Rewards
• Step 11: Customer Support Experience
• Step 12: Terms and Conditions
• Step 13: Deposit, Verify and Withdraw

Step 1: Gambling License and Ownership

Usually mentioned in the footer of a casino site, we take note of the casino’s gambling license and the company or companies that operate the site.

The gambling license plays a crucial role when it comes to trust, even if a license or absence of one isn’t a guarantee of a reliable experience.

Depending on the license type, we check the casino’s license details using official verification seals and public registers from regulator websites where available.

• Curacao License: should have a clickable verification seal on the casino website, and we also check the Curacao license register.
• Anjouan License: should have a clickable verification seal on the casino website, and we also check the Anjouan license register.
• MGA (Malta Gaming Authority) License: check that the casino is listed in the MGA license register.
• UKGC (UK Gambling Commission) License: check that the casino is listed in the UKGC license register.
• Kahnawake License: check that the casino is listed as a permit holder.

As for ownership, this helps us identify what other casinos the company is running. This can be particularly useful when reviewing new casino sites.

For instance, if a previous casino owned by the same company was dishonest, this is invaluable information that we can share with players.

Step 2: Accepted and Restricted Countries

Casinos usually have a long list of accepted and restricted countries. We focus only on checking restrictions for:

• Australia
• Canada
• India
• Ireland
• New Zealand
• South Africa
• United Kingdom
• United States

In the future, we might check for more countries, but as for now, these are the markets our site is centered around.

We use three methods for checking restrictions:

• Attempt a sign-up to see if the country is available.
• Read through the casino’s Terms & Conditions about country restrictions.
• Use a VPN for each country to see if the casino is blocked from access.

Step 3: Fiat and Cryptocurrencies Supported

With most casinos, we find which currencies are supported via the sign-up form. This normally lets you choose the currency in which you want your account created. However, sometimes, the option is not there and the currency is assigned automatically based on a player’s location.

With every casino we review, we create a test account for every country covered in Step 2. This is required to check various things and also allows us to get a better understanding of which currencies are available.

When you browse around our website and see us list casinos for specific countries, we normally don’t include sites that don’t have the local currency available, even if residents of that country are allowed to sign up.

Step 4: Available Payment Methods

Some online casinos have a banking page listing all their available payment methods.

However, from experience, we have learned that the information on such pages is not always correct.

By creating casino accounts for every country covered in Step 2 and checking the cashier, we get an accurate understanding of which payment methods are available.

Step 5: Payment Limits and Fees

Using the accounts we have created, we check what the minimum deposit and withdrawal limit is for each available payment method at the casino. We also take note of any fees being mentioned in the cashier.

However, this alone is not enough to get the full picture.

Casinos’ terms and conditions often include daily, weekly, and monthly withdrawal limits, and in some cases, hidden fees that apply to deposits and withdrawals.

Thus, we read through these terms to find out if this is the case and share our findings in our reviews.

Step 6: Withdrawal Processing Times

The withdrawal processing time is how long it takes for the casino to approve a withdrawal request and send a player their money.

It should not be confused by how long it takes to receive the money once sent as transaction times on individual payment methods may also apply. These are out of the casino’s control.

To assess what the average withdrawal processing time is, we:

• Ask customer support and/or a casino manager.
• Check what is stated on the casino’s website (in T&C, FAQ, and payment pages).
• Make at least one test withdrawal ourselves, where possible.
• Take note of what real players have shared on various review platforms.

Step 7: Player Reputation

Even though we have vast knowledge of the casino industry from reviewing hundreds of casino sites for over a decade, and testing each casino ourselves, direct player feedback can be invaluable.

This helps us identify recurring problems or commonly shared highlights of a casino, and niche cases that we haven’t encountered ourselves in our testing.

We only use legitimate and reputable platforms to find player reviews. These normally include:

• Trustpilot
• AskGamblers
• Casino Guru
• LCB

Additionally, we take any feedback posted on our platform or sent to us via e-mail into account.

It’s important to note that we don’t blindly trust player reviews, whether positive or negative.

Some casinos post fake reviews about themselves to look good. This is sometimes obvious from the way the reviews are written. When this happens, we highlight it in our casino review.

We also know that negativity bias is a thing. Casinos normally have low scores on review platforms as players with poor experiences are more likely to share those than players with positive ones. This creates an unbalance.

We also separate legitimate complaints from issues that do not necessarily indicate casino misconduct. For example, losing money while playing casino games or being asked to complete KYC verification does not automatically mean a casino has acted unfairly, although the way a casino handles verification can still be relevant.

In each of our casino reviews, we strive to summarize the feedback shared about the casino and may also cite useful feedback from a couple of players, including both highlights and legitimate concerns.

Step 8: Selection of Games and RTP

We check each and every product offered by casino sites, including the number of:

• Slot machines
• Jackpot games
• Live dealer games
• Crash games
• Scratchcards
• Bingo games
• Video pokers
• Virtual sports

We also check which companies are providing the games as quality is often more important than quantity. Some game developers are known to create much more entertaining, innovative, visually stunning, and interesting games than others.

For slot machines, some of the established studios we pay attention to include:

• Big Time Gaming
• Blueprint Gaming
• ELK Studios
• Elysium Studios
• Evoplay
• Hacksaw Gaming
• Microgaming
• NetEnt
• Nolimit City
• OneTouch
• Peter and Sons
• Play’n GO
• Pragmatic Play
• Push Gaming
• Quickspin
• Red Tiger Gaming
• Relax Gaming
• Thunderkick
• Yggdrasil

For live casino games, renowned providers we look for are:

• Betgames
• Evolution Gaming
• Ezugi
• Lotto Instant Win
• OnAir
• Playtech
• Pragmatic Play
• TVBET

In addition to availability, we check the payout percentage in several slots from selected game studios that we have confirmed use different RTP configurations, from which online casinos can choose what payout percentage to apply.

This is an important step, as many players are unaware that RTP can vary from one casino to another, even when the same slot machine is played.

Step 9: Website Usability and Responsible Gambling Tools

A casino’s usability is not only about how easy it is to find games. It also includes how clearly the casino presents important account information, bonus terms, payment details, and responsible gambling controls.

When reviewing website usability, we pay close attention to two main areas:

• How well its games are categorized.
• How easy it is to find important information, such as bonus terms, payment limits, verification rules, and responsible gambling tools.

For game navigation, we check what filtering options are available for slots and live casino games. For instance:

• New games
• Bonus buy slots
• Megaways slots
• Jackpot slots
• Slots by theme
• Slots by feature
• Slots by provider
• Roulette
• Blackjack
• Baccarat
• Money wheels
• Game shows

We also check whether responsible gambling tools are available directly from the player account area, or whether players need to contact customer support to use them.

The tools we look for include:

• Deposit limits
• Loss limits
• Wagering limits
• Session limits
• Reality checks
• Cooling-off periods
• Self-exclusion
• Account closure options

Not every casino offers the same tools, and availability may depend on the casino’s licence, operating model, and the player’s country. When a casino makes these controls hard to find, unclear, or unavailable from the account area, we consider that a limitation in the player experience.

We also look at how clearly important information is presented. This includes whether FAQ answers are useful, if bonus terms are easy to understand, and whether key details are shown close to the relevant offer or hidden deep inside the casino’s general T&C.

We do take note if a mobile app is available and share this in each casino review. However, we usually focus more on the mobile website experience, since many casino apps offer a similar account and game interface to the mobile browser version.

Step 10: Bonus and Loyalty Rewards

We check all the bonuses and loyalty rewards available at the casino and include relevant information in each review.

We also estimate how valuable the rewards are compared to other casinos by looking at factors such as:

• Frequency of bonus offers
• The size of the rewards and the match percentage
• Wagering requirements and game contributions
• If real money or bonus funds are used first when wagering
• If real money counts towards wagering or only the bonus
• Time limit to meet wagering requirements
• Maximum cashout limits once wagering is done
• Maximum allowed bet limits while completing wagering
• Type of bonus (sticky / non-sticky / non-cashable)

Step 11: Customer Support Experience

We thoroughly test customer support at the casino on at least two occasions, using its live chat option.

We pay attention to how service-minded the agents are, how knowledgeable they seem, and how quickly our queries are resolved.

Our questions often vary from one casino to another, but may include the following:

• What is the wagering requirement for the welcome bonus?
• Can I wager the bonus on live casino games?
• Do you have any weekly, monthly, or yearly withdrawal limits?
• How long does it normally take for you to process withdrawals?

Before asking these questions, we have already researched the casino and often know the answers based on testing and publicly available information on the casino site. This allows us to notice mismatches in answers.

Step 12: Terms and Conditions

Every player signing up to a casino site agrees to its terms and conditions, but rarely anyone reads them through, at least not thoroughly.

This is where casinos often place important rules that may not be shown clearly on bonus offers, banking pages, or other sections.

This may include things such as:

• Limits on how much you are allowed to win per day.
• Limits on how much you can withdraw per day/week/month.
• Fees on deposits and/or withdrawals.
• Fees for having an inactive account.
• Documents required for KYC verification.
• Game contributions when wagering bonuses.
• Country restrictions (that apply to both game and account access)
• Tolerance towards VPN and proxy use.

We thoroughly read through the T&C of each casino and highlight any important details in our reviews.

Step 13: Deposit, Verify and Withdraw

The final step is to experience the casino as closely as possible to how a real player would use it.

Where possible, this is what we do:

• Make a small deposit, normally using Skrill, USDT, or another available payment method.
• Claim a welcome bonus, where relevant, and test how the bonus works in practice.
• Play selected casino games to assess the account experience, game loading, and bonus tracking.
• Go through KYC verification when required or when it is available before withdrawal.
• Request a withdrawal of the remaining balance.
• Take note of how long the casino takes to process the withdrawal.

In some cases, direct testing is limited by location restrictions, account rules, or payment availability. When that happens, we may use a guided third-party tester from the relevant country or rely on other verifiable checks, such as live support confirmations and recent player feedback.

We do not treat a test withdrawal as the only evidence of a casino’s reliability or payout speed. Instead, we combine first-hand testing with licensing checks, terms review, payment information, customer support responses, and player reputation signals to form a broader view of the casino.

Scoring Methodology

As part of our review process, we score casinos on the following four factors:

• Reputation & Trust
• Game Selection
• Bonus Value
• Customer Support

A casino can be given a score of 1 – 5 stars on each of these factors.

Our benchmark for a 5-star rating is based on our experience of reviewing hundreds of online casinos for over a decade.

While World Wide Gamblers was launched in December 2023, we have worked professionally in the gambling industry and reviewed casinos since 2015.

A 5-star rating doesn’t necessarily mean perfection as perfection is not only difficult to define, but may also be impossible to come across.

However, it does mean that the casino performs at a very high level compared with other casinos we have reviewed, with few meaningful weaknesses in that specific category.

We use the same four scoring categories for every casino, but we also consider the context in which each casino operates.

For example, a global online casino and a U.S.-focused offshore casino may not have access to the same game studios or licensing options. Because of this, we do not judge every casino by raw numbers alone.

We compare each casino against what is realistically available in its market, while still applying the same core standards for safety, transparency, usability, value, and player experience.

This means a smaller game library may still receive a strong score if it is competitive for that specific market, while the same game library could be considered limited at a casino targeting broader international markets.

Casinos that score high across all review categories are more likely to be considered for our curated casino resources, where we organize online casinos by region and specific features based on our review criteria.

Examples

To understand our scoring better, we have created examples that could result in a casino receiving a 5-star rating on all its factors. We have also mentioned a few pointers for each factor that could reduce its score.

Reputation & Trust

• The casino holds a gambling licence that we have verified through an official register or verification seal.
• Nothing suspicious, odd, or dishonest is mentioned in the casino’s terms and conditions.
• There are plenty of positive player reviews of the casino on platforms such as Trustpilot.
• Negative player reviews are few or appear to be isolated incidents, rather than a reccurring issue pattern.
• The casino does not appear to use unusually low RTP versions of slots without making this clear to players.
• Testing the casino ourselves, we have not experienced any problems.

While this could give the casino a 5-star rating, there are many things that could lower its score.

For instance, if it doesn’t have a gambling license, that could be a red flag that would negatively impact its score. Even more so if it claims having a license that can’t be verified.

If player reviews are overwhelmingly negative or the casino has been found having dishonest terms and conditions, that would lower the score as well. An example of a term we deem dishonest is a casino imposing a maximum limit on how much a player can win per game round or per day.

We may also lower the score if a casino appears to use significantly lower RTP versions of slots. Casinos may be allowed to choose between different RTP settings, but when the difference is material and not easy to notice before playing, we consider it a transparency concern.

Game Selection

• The casino offers over 8,000 slots from a wide range of renowned game studios.
• It offers live casino platforms by Evolution Gaming, Playtech, and Pragmatic Play.
• Most other game types are available, including jackpot games, crash games, virtual bingo, video poker, scratch cards, and virtual sports.
• The games are sorted into categories that make them easy to navigate for players.
• The casino runs its slot machines on the highest, or a reasonably high RTP settings, where applicable.

In line with step 8 and step 9 of our review process, a casino like this could receive 5 stars for its game selection.

However, if the casino was missing games from several notable studios, or the casino didn’t have any progressive jackpot games, the score could be lowered to a 4.

If categorization was done very poorly, making it difficult to find games, we could further lower the score to 3.

Bonus Value

• Several casino bonuses, promotions, or loyalty rewards are offered every week.
• The offers appeal to both low-stakes players and high-rollers.
• The bonuses have relatively fair wagering requirements of around 35x – 40x (bonus).
• The time to wager each bonus is reasonable.
• Relatively high or no cashout limits apply to the bonuses once wagering is done.
• The bonuses are non-sticky, allowing players to cancel them and cash out their real-money winnings.

Bonuses are the most complicated to score as they have the most individual factors that affect their value.

We do not score bonuses by looking at one term in isolation. A wagering requirement that looks fair on paper can become much less valuable when combined with restrictive bonus rules.

For example, a 35x wagering requirement can be reasonable on a standard non-sticky bonus if it only applies to the bonus amount. However, the same requirement may be far less attractive on a non-cashable bonus, because the original bonus amount is removed before withdrawal and only winnings above the bonus are kept.

We also consider how the bonus works together with other terms, such as the match percentage, bonus cap, maximum bet limit, cashout limit, eligible games, game contribution rates, expiry time, and whether real-money funds or bonus funds are used first.

The example above could give a casino 5 stars for its bonus value.

If wagering requirements were 60x, but the casino offered daily bonuses, the score might be 4 instead.

If the same 60x wagering requirement applies, but only a few promotions are available, that may result in a score of 3 or even 2.

Customer Support

• Live chat support is available all around the clock.
• Connecting to an agent is relatively fast and agents reply in a timely manner.
• The agents have a friendly and service-minded approach.
• The agents are knowledgeable about the casino.
• The agents understand basic termonology, such as wagering requirements.
• Queries are efficiently solved without a lot of back-and-forth.

This would be an exceptional customer support experience that could grant the casino a 5 star rating.

In line with step 11 of our review process, an agent giving us the wrong answer to a question would likely lower the score.

While we don’t need agents to be exceptionally friendly, a nonchalant and careless agent would lower the score as well.