Hugo Casino was thoroughly reviewed in line with our detailed casino review policy.
Launched in 2023, Hugo Casino is an overall solid gambling site with a huge selection of over 10,000 games supplied by 120 game developers, and a wide range of free spin offers and match bonuses that come with fair wagering requirements.
Except for many game categories that are missing, making navigation slightly cumbersome, it is clear that a lot of effort has been put into the site. It looks stunning and comes with a well-crafted loyalty program that earns you coins for deposits and wagers which are exchangeable for bonuses.
However, one big drawback that may deter players from signing up at Hugo is a daily withdrawal limit of $/€500. This is very low compared to other casino sites. We have also found that the casino runs many of its slots on a 94% RTP even though they could have 96%, which lowers win chances.
On a more positive note, withdrawal times are fast and customer support delivers for the most part.
Quick Facts
| Overview of Hugo Casino | |
|---|---|
| Welcome Bonus | Up to $/€950 + 375 free spins |
| Bonus Wagering | 45x (bonus) |
| Casino Games | 10,000 |
| Types of Games | Slot machines, live casino games, crash games, jackpot games, video poker, scratchcards, video bingo, virtual sports |
| Payment Methods | AstroPay, CashtoCode, Crypto, eZeeWallet, Flexepin, Interac, Mastercard, MuchBetter, Neosurf, Neteller, Paysafecard, Payz, Revolut, Skrill, Sticpay, Visa |
| Withdrawal Times | Within 72 hours |
| Support | E-mail, Chat, 24/7 |
| Mobile App | None |
| Established | 2023 |
| Owner | GBL Solutions N.V. |
| License | Curaçao Gaming Authority |
World Wide Gambler’s Score
| Reputation & Trust | ★★★★☆ |
|---|---|
| Game Selection | ★★★★☆ |
| Bonus Value | ★★★★☆ |
| Customer Support | ★★★★☆ |
Pros and Cons
| Positives | Negatives |
|---|---|
| ✔ VPN connections are tolerated | ✖ Daily withdrawal limit of $/€500 |
| ✔ Players often get daily bonuses | ✖ Lackluster game categorization |
| ✔ Superb live casino by Evolution, Pragmatic, and Playtech | ✖ No must-drop jackpot slots |
| ✔ Fun and rewarding loyalty program | ✖ Many slots have a lower 94% RTP |
| ✔ Visually appealing website design |
Welcome Bonus
Hugo Casino offers all new players a bonus on their three first deposits, consisting of a matched deposit bonus and free spins.
For the very first deposit, players can choose between a normal bonus and a bigger VIP bonus that requires a $/€500 minimum deposit.
Below are all the details.
| First Deposit Bonus (Normal) | |
|---|---|
| Match % | 100% |
| Max Bonus | $/€150 |
| Free Spins | 100 (25 per day for 4 days) |
| Wagering Requirement | Match bonus: 45x (bonus) Free spins: 45x (amount won) |
| Time to Wager | 7 days |
| Max Cashout | 5x (deposit) |
| Minimum Deposit | $/€20 ($/€50 to get free spins) |
| First Deposit Bonus (VIP) | |
|---|---|
| Match % | 50% |
| Max Bonus | $/€500 |
| Free Spins | 200 (50 per day for 4 days) |
| Wagering Requirement | Match bonus: 45x (bonus) Free spins: 45x (amount won) |
| Time to Wager | 7 days |
| Max Cashout | 5x (deposit) |
| Minimum Deposit | $/€500 |
For the second and third deposits, the following bonuses are available which carry the same wagering requirements, while also offering uncapped withdrawals once wagering is completed:
- Second deposit: 75% bonus up to $/€150 + 75 free spins
- Third deposit: 50% bonus up to $/€300 + 100 free spins
Wagering Contributions
When wagering bonuses at Hugo Casino, a wide range of games can be played that contribute 100% to the fulfillment of the requirement, including slots, crash games, scratch cards, and bingo games.
However, table games and video pokers don’t contribute at all. Also, with an active bonus, you can’t play any live casino games at all, which may be a huge drawback.
| Wagering Contributions | |
|---|---|
| Slot Machines | 100% |
| Instant Win Games | 10% |
| Table Games | 0% |
| Live Casino Games | 0% |
| Video Poker | 0% |
Other Bonuses
In addition to the welcome package, Hugo Casino runs two static promotions every week:
- Wednesdays: 55 free spins
- Weekends: 40% bonus up to $/€200
However, for the most part, the casino also runs a daily bonus campaign known as a treasure hunt.
This gives you a new deposit bonus to claim every day of either free spins, extra bonus money, or a combination of both.
Here are some examples of the daily bonuses we’ve witnessed in the past:
- 99 free spins with a deposit of $/€30
- 111 free spins with a deposit of $/€35
- 55% bonus up to $/€555 with a deposit of $/€25
- 55% bonus up to $/€151 + 55 free spins
Here are the details for the static bonuses:
| Wednesday Free Spins | |
|---|---|
| Free Spins | 55 |
| Wagering Requirement | 45x (free spin winnings) |
| Time to Wager | 7 days |
| Max Cashout | Unlimited |
| Minimum Deposit | $/€20 |
| Eligibility | Once every Wednesday |
| Weekend Reload Bonus | |
|---|---|
| Match % | 40% |
| Max Bonus | $/€200 |
| Wagering Requirement | 45x (bonus) |
| Time to Wager | 7 days |
| Max Cashout | Unlimited |
| Minimum Deposit | $/€20 |
| Eligibility | Once every Friday – Sunday |
While Hugo Casino offers a steady stream of reload bonuses with reasonable terms, some casinos provide even stronger offers. If you want to compare higher-value bonuses, our overview of the best casino bonuses is a good start.
Loyalty Rewards
Hugo Casino offers a fun and rewarding loyalty program that consists of a shop feature where you can buy cash bonuses and free spins for loyalty coins.
These coins are earned in several ways such as:
- Completing achievements: For instance, getting a win of $/€50 or more.
- Making deposits: 5% of each deposited amount is earned as coins.
- Wagering money: Every $/€850 – $/€1,000 wagered on games earns you 1 loyalty coin.
- Winning tournaments: These are special tournaments that Hugo Casino runs now and then.
While the loyalty shop offers many different options, two examples are exchanging 100 coins for $/€20 or exchanging 60 coins for 50 free spins.
There are 5 tiers to the loyalty program, which affects how much you must wager on games to earn 1 loyalty coin.
The 3rd, 4th, and 5th tiers also come with a free spin reward when reached and an exclusive birthday bonus of 70%, 80%, or 100%.
| Level | Coin Per Wager | Free Spins | Birthday Bonus |
|---|---|---|---|
| 1 | 1000 : 1 | – | – |
| 2 | 1000 : 1 | – | – |
| 3 | 950 : 1 | 100 | 70% |
| 4 | 900 : 1 | 125 | 80% |
| 5 | 850 : 1 | 150 | 100% |
Reputation
The reputation scores listed below represent what players on various platforms think of Hugo Casino based on their reported experience.
| Source | Score |
|---|---|
| Trustpilot | 3.5 / 5 |
| Casino Guru | 8.1 / 10 |
| AskGamblers | 6.3 / 10 |
Summary of Player Reviews
When examining player feedback for Hugo Casino, we found a relatively balanced distribution of positive and negative reviews—about 80 in total. However, upon closer inspection, we noticed inconsistencies on both sides.
While many positive reviews seem legitimate, it’s clear that some are fake. On the other hand, the majority of the negative reviews do not seem to be entirely justified. In fact, a significant number of the complaints appear to stem from misunderstandings or issues where the casino was not at fault.
One standout aspect is how Hugo Casino handles negative feedback. Representatives of the casino take the time to respond to each review in great detail, often going above and beyond to resolve any issues.
When they are able to locate the player’s account, they provide thorough explanations of the situation, and where they can’t find the account, they always encourage players to reach out to support for assistance.
From our experience working in casino customer support in the past, it’s clear that in most instances, the casino has acted appropriately, and the issues raised in the reviews are often the result of players breaching rules, misunderstanding terms, or doing things incorrectly.
We don’t say this lightly, as we are typically quick to criticize casinos when warranted. However, in this case, our impression is that the casino is largely in the right. That said, a few negative reviews do seem to have some merit.
The main legitimate complaint revolves around game payouts. A few players have noted that the games don’t always pay out as expected, and while this could be chalked up to bad luck, it’s worth mentioning that Hugo Casino runs many of its slots at a lower RTP of 94%, even though higher RTP options could be offered.
On the positive side, many legitimate reviews praise the casino for its wide game selection, fast payouts once KYC (Know Your Customer) is completed, and helpful customer support. These elements seem to be key strengths of the casino, contributing to a positive player experience overall.
Game Selection
| Game Type | Availability |
|---|---|
| Slot Machines | ✔ 9,000+ |
| Table Games | ✔ Yes |
| Live Casino Games | ✔ 11 Platforms (7Mojos, Absolute Live Gaming, Atmosfera, BetGames, Evolution, Ezugi, Iconic21, Pragmatic, Playtech, Skywind, TVBET) |
| Crash Games | ✔ 10+ |
| Jackpot Games | ✔ Yes |
| Video Poker | ✔ Yes |
| Scratchcards | ✔ Yes |
| Video Bingo | ✔ Yes |
| Virtual Sports | ✔ Yes |
| Sports Betting | ✖ No |
Hugo Casino offers an enormous game selection that particularly stands out for its quality live casino experience where top game studios such as Evolution Gaming, Pragmatic Play, and Playtech provide a wide range of over 50 unique games to play.
This ranges from classic table games such as Baccarat, Blackjack, Craps, Poker, and Roulette to modern variations of these with unique gameplay and rules, as well as several special game shows and money wheels.
The experience is further enhanced by several other live casino platforms that also provide some unique games, such as BetGames offering backgammon, and TVBET offering a wide range of lottery games.
One of the two downsides of Hugo Casino’s game selection is a lack of game categories. Its games are not sorted very well which can make it difficult to find a suitable one. For instance, to find crash games or jackpot games, you have to search for the actual game name.
Another drawback is that many slots are running on a lower payout setting than their max. We went through a heap of slots and found that many have an RTP of 94% even though the developer of those games claims they can have up to 96%.
Lower RTP like this has become common practice in many casinos as many game developers these days let casinos choose from different payout settings that they’ve created their games with. Unfortunately, Hugo Casino has chosen to go with a lower setting in many games.
Customer Support
| Type | Availability | Info |
|---|---|---|
| Live Chat | 24/7 | On-site |
| 24/7 | support@hugocasino.com | |
| Phone | Not available | – |
Our experience with Hugo Casino’s customer support has generally been positive, though it doesn’t quite reach the high standards set by some other casino sites.
The main issue we’ve encountered is the need for persistence in getting some of our questions answered. Unlike other casinos where support agents go above and beyond to ensure satisfaction, the agents here haven’t always been as proactive or eager to help.
That said, connecting to a support agent via live chat has always been quick and easy. We’ve never had to wait long for a response, and while some persistence was required at times, all of our queries have ultimately been addressed.
Deposits and Withdrawals
Methods, Limits, and Fees
| Payment Method | Fee | Minimum Deposit | Minimum Withdrawal |
|---|---|---|---|
| AstroPay | ✖ | $/€30 | $/€30 |
| Bank Transfer | ✖ | $/€20 | $/€100 |
| eZeeWallet | ✖ | $/€20 | $/€20 |
| CashtoCode | ✖ | $/€20 | Not available |
| Cryptocurrencies | ✖ | $/€50 | $/€50 |
| Flexepin | ✖ | $/€30 | Not available |
| Interac | ✖ | C$30 | C$30 |
| Mastercard | ✖ | $/€20 | $/€20 |
| MuchBetter | ✖ | $/€30 | $/€30 |
| Neosurf | ✖ | $/€10 | Not available |
| Neteller | ✖ | $/€20 | $/€20 |
| PaySafeCard | ✖ | $/€10 | $/€20 |
| Payz | ✖ | $/€30 | $/€30 |
| Revolut | ✖ | $/€20 | $/€20 |
| Skrill | ✖ | $/€20 | $/€20 |
| Sticpay | ✖ | $/€30 | Not available |
| Visa | ✖ | $/€20 | $/€20 |
Important Note
Hugo Casino has a daily withdrawal limit of $/€500, which is stated in the casino’s terms and conditions. These terms also mention that a withdrawal fee might be charged at the discretion of the casino, even though no fee is mentioned on the withdrawal page itself.
Withdrawal Times
Hugo Casino’s withdrawal processing times typically range from 12 to 72 hours, though in some cases, they may be even faster or slower.
As the casino’s financial department operates from 7 a.m. to 4 p.m. (UTC) Monday to Friday, the timing of your withdrawal request can affect how quickly it is processed.
On weekdays, withdrawals are usually processed within 24 hours, unless there’s a significant backlog. However, over the weekend, processing times may be longer.
It’s also important to note that Hugo Casino requires KYC verification for all accounts on the first withdrawal. This process can take up to 72 hours to be approved, similar to the withdrawal times.
Currencies Supported
The following account currencies are available at Hugo Casino:
- AUD (A$)
- CAD (C$)
- EUR (€)
- NZD (NZ$)
Note
Only fiat currencies relevant to our target regions are listed above. To see all available ones, please visit the casino.
Accepted and Restricted Countries
| Accepted Countries | Restricted Countries |
|---|---|
| ✔ Australia | ✖ India |
| ✔ Canada | ✖ South Africa |
| ✔ Ireland | ✖ United Kingdom |
| ✔ New Zealand | ✖ USA |
Note
Only countries relevant to our target regions are listed above. For a full list, visit the casino.
Gambling License
- License: Curaçao Gaming Authority
- License Number: OGL/2024/589/0556
- Verification Seal: Yes
Company Info
Main Company
- Name: GBL Solutions N.V.
- Registration Number: 155090
- Address: Dr. Henri Fergusonweg 1, Curacao
Subsidiary Company
- Name: Ramtinar Techconsult Limited
- Registration Number: HE 412602
- Address: Atho, 6 1087, Nicosia, Cyprus
Gambling involves financial risk. Bonuses and promotions can encourage extended play, and players should understand the associated terms before participating. If gambling stops being enjoyable or begins affecting finances or wellbeing, consider reviewing our responsible gambling guide for advice, tools, and support resources.
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