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Jammy Monkey Casino Review

Launched in 2021, Jammy Monkey Casino is not much of a casino site at all, but more of a UK-centric bingo platform. While the site does refer to itself as a casino, it only offers 85 slot machines in addition to its 11 bingo rooms which are the big highlight of Jammy Monkey.

For players who enjoy competing against each other in bingo, Jammy Monkey offers a decent gambling experience with fast withdrawal times and two bonus offers to claim per week. Plenty of payment methods are available and its UKGC-license makes the casino safe and secure.

Along with its close to non-existent selection of casino games, the website does, however, give off a really bad impression in terms of its informational content. For those who look, there are errors and design issues to be found everywhere.

World Wide Gambler’s Score

Reputation★★★☆☆
Game Selection★☆☆☆☆
Bonus Value★★★☆☆
Customer Support★★★★★
The maximum score is 5 stars out of 5

Pros and Cons

PositivesNegatives
Plenty of bingo rooms to choose from Poor website design filled with informational errors
Super cheap bingo tickets (from 1p – 30p) Extremely bad selection of casino games
Paypal, Trustly and Pay By Phone supported
Fair bonus wagering requirements
Fast 24-hour withdrawal times
Reputable license by the UKGC

Welcome Bonus

Jammy Monkey Casino offers two types of welcome bonuses to all new players. This includes a free no-deposit bonus where up to £10 can be won and a deposit offer where up to 400 free spins can be claimed through your first three deposits.

Free Signup Offer

Wheel of Fortune
Spin to Winup to £10
Wagering Requirement40x (bonus)
Max Cashout£10
Minimum DepositNo deposit required
EligibilityAvailable to claim within 7 days from signing up

Only available to ID-verified players
Bonus CodeNot required

By just creating an account with Jammy Monkey and providing the casino with proof of ID, you get to spin the “Wheel of Fortune” where a cash prize of up to £10 can be won. It’s important to note though that no prize is guaranteed and that the wheel could result in no prize at all.

First Deposit Offer

Wheel of Fortune
Spin to WiNup to 200 free spins
Free Spin Value£0.1 per spin
Wagering Requirement40x (bonus)
Max Cashout£100
Minimum Deposit£10
EligibilityAvailable to claim within 7 days of signing up
Bonus CodeNot required

Similar to the no-deposit bonus, the deposit offer at Jammy Monkey Casino consists of a wheel spin where no prizes are guaranteed. How many free spins you receive is random. On the first deposit, up to 200 can be won, whereas the second and third deposits can grant you up to 100 each.

Other Bonuses

At Jammy Monkey Casino you will find a bingo offer every Tuesday, a free spin offer every weekend, and either a match bonus or free spin offer once per month. Compared to many other UK casino sites, the selection of promotional offers is underwhelming. As an example, you would almost find a new bonus every day at Bluefox Casino.

Tuesday Bingo Tickets

Every Tuesday, players who make a minimum deposit of £10 can claim a set of bingo tickets. The offer may change from week to week, but could, for instance, include 25 tickets that are worth a total of £0.25 – £7.5 depending on the bingo room they are credited on.

Any winnings made from the bingo tickets must wagered 40 times before being cashed out.

No promo code is required to claim the offer.

Weekend Free Spins

Every weekend from Friday to Sunday, Jammy Monkey Casino offers a new bonus for players to claim, often consisting of free spins. While the offer may change from week to week, an example is 75 free spins earned for making a minimum deposit of £10.

Like all bonuses at Jammy Monkey, the wagering requirement that needs to be fulfilled before cashing out any free spin winnings is 40x.

Game of the Month Bonus

Every month, Jammy Monkey sends out a bonus to all registered players who made at least one deposit to the casino. This can either be a match bonus where your next deposit amount is matched by a certain percentage, such as 100%, or a free spin bonus where you get a fixed number of free spins when making a deposit.

Promo Codes

Jammy Monkey Casino currently offers no promo codes for players to use. Should this change, we will update this section.

Loyalty Rewards

There is currently no loyalty rewards program available at Jammy Monkey Casino.

Reputation

Listed below are the ratings that other reputable platforms have given Jammy Monkey Casino.

SourceScore
Trustpilot1.6 / 5
Casino Guru8.4 / 10
AskGamblers1 / 10

What people are saying about Jammy Monkey Casino…

“I won some free spins so thought why not. I had a good time playing the games. Took a few minutes on live chat with Kieran C helping me go through the ID documents as I’m just awful with that stuff so that was great. Have withdrawn 30 pounds and I assume it’ll just take a couple of days. Great games great customer service. Thank you.” – Stephanie Kirk, Trustpilot

“The reviews were mixed, but I gave the site a chance. I played the free spins and an hour or so later I was up to 62 pounds. I knew I couldn’t withdraw more than 50 without making a deposit so I provided my bank transfer details. First I had to verify my details, I sent pictures of my ID and it was verified the first time. A few days later my 50 hit my account and although it was a slow process to start it all ended well.

I have also signed up to other sites owned by the same company now with no issues using my Visa debit card and the sites have so far paid out within a day or so max.” – Peter Pashen, Trustpilot

“Steer clear of this site. Once they have your money, they dream up all sorts of ways to keep it but none are legitimate. The UKGC should close this company down and revoke the license immediately.” – Daniel Harford-Lyons, Trustpilot

“Poor choice of games and I feel the odds are not that great. I also keep receiving messages to my iPhone that do not allow me to delete them.” – Murt, Trustpilot

Jammy Monkey has replied to the majority of the negative reviews posted about them which shows great professionalism. They often explain the situation and if no explanation can be made, they ask the player to reach out to them via their complaints e-mail.

Game Selection

The game selection at Jammy Monkey is surprisingly shit. Now, there are many online casinos with a subpar selection of games, but in all our time reviewing casino sites, we have never witnessed anything this bad. As can be seen in the table below, you can only play 85 slots and participate in competitive bingo via 11 bingo rooms.

Slot Machines 85+
Table Games No
Live Casino Games No
Crash Games No
Jackpot Games No
Slingo No
Video Poker No
Scratchcards No
Bingo 11 rooms
Poker Platform No
Virtual Sports No
Sports Betting No

While we do understand that the casino may be focused more on bingo games than other casino products, even Jammy Monkey’s sister sites that offer the same bingo games have a much greater selection of games, including more slots and live casino games. For instance, luck.com.

Slots

The 85 slots at Jammy Monkey are supplied by the following four game providers:

  • Play’n GO
  • Pragmatic Play
  • Skywind
  • Slot Factory

Ironically, the casino is almost working with as many providers as the number of slots it offers. All jokes aside, the slot selection at Jammy Monkey is underwhelming, to say the least. Now, there are a couple of high-quality games to enjoy, including Moon Princess and Book of Dead. However, you will not find any jackpot slots or most of the triple-A slots you would at other casino sites.

As an example, Double Bubble Bingo – a UK-centric casino site that also focuses on bingo games – offers more than 600 slot machines from several top providers such as Big Time Gaming, Blueprint Gaming, and NetEnt. They also have daily and progressive jackpot slots available. If you ask us, this is a much better platform to choose.

Bingo Games

Being the highlight of the site, Jammy Monkey offers 11 different bingo rooms where players can chat and compete against each other for various prizes. Ticket prices are super low, ranging from 1p – 30p which is perfect for gamblers who are on a tight budget.

Among the bingo rooms, you will find 75-ball bingo and 90-ball bingo, some of which have progressive jackpots that can be won. In most rooms, the goal is to score 1 and 2 horizontal lines before the other players, and also to be the first to tick off the entire bingo card.

All of the bingo rooms at Jammy Monkey are supplied by Pragmatic Play.

Customer Support

TypeAvailabilityInfo
Live Chat6 am – 10 pm (GMT)On-site
E-mail6 am – 10 pm (GMT)support-viral@jammymonkey.com
PhoneNot available

Having tested the e-mail and live chat support of Jammy Monkey Casino, we have nothing but great things to say. It’s easy to reach the support team and replies have in our experience been very fast. Via e-mail, we have received replies within a few hours, while all our chat requests have been more or less instantly answered.

All agents we’ve spoken to have also been super friendly and eager to help. Considering the flaws of the casino and lack of quality when it comes to informational content, the high-quality support came as a bit of a surprise to us, but certainly a pleasant one.

Contact Number

Jammy Monkey does not have a contact number that players can reach the casino on. For normal queries, only the above live chat and e-mail can be used.

However, for complaints, Jammy Monkey does have a separate e-mail address which is complaints@jammymonkey.com. Additionally, players can file a complaint with the Independent Betting Adjudication Service which can be reached at +44 1274003201.

Mobile App

Jammy Monkey claims to have a mobile app available that can be downloaded from the app store. However, being a common theme in this casino, the information is inaccurate. There is no mobile Jammy Monkey app available on either the iOS or Google Play store and the casino website also doesn’t link to any.

Deposits

Methods, Limits, and Fees

TypeFeeMinimumMaximum
Fonix£10£40 per day
£240 per month
Mastercard£4£7,500
PayPal£4£7,500
Trustly£4£7,500
Visa£4£7,500

Except for Fonix – a pay-by-phone service that lets you pay your Jammy Monkey deposits via your phone bill – there is no maximum to how much you can deposit at the casino. The above-mentioned £7,500 is only a maximum cap per transaction and several transactions can be made.

It is, however, important to know that Jammy Monkey reserves the right to put deposit limits on casino accounts for responsible gaming purposes. After all, they are licensed by the UKGC and have to make sure that players don’t spend more than they can afford to lose.

Withdrawals

Methods, Limits, and Fees

TypeFeeMinimumMaximum
Mastercard£4£7,500
PayPal£4£7,500
Trustly£4£7,500
Visa£4£7,500

As per UKGC regulation, Jammy Monkey cannot limit players from withdrawing their cash balances, no matter how large. The above max withdrawal limits are only limits per transaction, whereas several transactions can be made.

Please do, however, note that Jammy Monkey can only process withdrawals back to the same method that was used for deposit. The exception is when a deposit is made via Fonix as money cannot be withdrawn to this method.

Withdrawal Times

Jammy Monkey’s withdrawal times are up to 24 hours as stated on their payments page and communicated by its support. This is the time that it takes for the casino to send you your money after a withdrawal request has been made.

Once the money is sent, the payment method used to cash out with will determine how quickly you receive your money. With PayPal and Trustly, it is usually instant or up to a day at most, while withdrawals to debit cards can take up to 5 bank days.

Currencies Supported

The only account currency at Jammy Monkey is the British Pound (£). This is what all transactions and gameplay are made in.

Accepted and Restricted Countries

Jammy Monkey currently only accepts players from the UK.

Gambling License

Jammy Monkey is licensed and heavily regulated by the UK Gambling Commission.

  • License: UK Gambling Commission
  • License Number: 42739
  • Verifiable License: Yes

Company Info

  • Name: Viral Interactive Limited
  • Registration Number: C66828
  • Address: Horeca Building, 3rd Floor, Triq I-Imgarr, Xewkija, Malta, XWK 9012

Sister Sites

The following casinos are sister sites to Jammy Monkey (operated by the same company):

  • Luck (luck.com)
  • Mad Slots (madslots.com)
  • mFortune (mfortune.co.uk)
  • PocketWin (pocketwin.co.uk)

Login Issues

If you’ve signed up for an account at Jammy Monkey and are experiencing login issues, there can be several reasons why. The most common one is that you’re trying to access the site from outside of the UK or via a VPN. The casino can only allow players within the UK to log in and play and to prevent others from accessing the site, they are using a GEO tracker.

Another common reason for not being able to log in is that you have self-excluded yourself either from Jammy Monkey or from one of its many sister sites. If a self-exclusion has been made on one of the casino’s sister sites, Jammy Monkey too is required to temporarily block your account.

A third reason would be that you have breached the casino’s terms and conditions, which has resulted in account closure. However, if this is the case, an e-mail would have been sent to you informing you about the breach and closure.

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