LevelUp Casino Review

LevelUp Casino was thoroughly reviewed in line with our detailed casino review policy.

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Quick Facts

Overview of LevelUp Casino
Free Signup Bonus	30 free spins (code: GAMBLPOWER)
Welcome Bonus	Up to $/€20,000 + 500 free spins
Bonus Wagering	35x (bonus)
Casino Games	9,600
Types of Games	Slot machines, live casino games, crash games, jackpot games, video poker, scratchcards, video bingo
Payment Methods	Bitcoin, CashtoCode, Interac, Mastercard, Neteller, Skrill, USDT, Visa (+8 more)
Withdrawal Times	0 – 5 hours
Support	E-mail, Chat, 24/7
Mobile App	iOS and Android
Established	2020
Owner	Novatrix SRL
License	Tobique Gaming Commission

World Wide Gambler’s Score

Reputation & Trust	★★★★☆
Game Selection	★★★★☆
Bonus Value	★★★★★
Customer Support	★★★★★

Pros and Cons

Positives	Negatives
✔ Generous welcome package	✖ Over 700 games are not allowed to be played with a bonus
✔ Wagering requirements are notably low	✖ Daily withdrawal limit of $/€3,000
✔ Mission-based loyalty rewards for casuals	✖ Weekly withdrawal limit of $/€7,500
✔ Up to 15% uncapped cashback for high rollers	✖ Monthly withdrawal limit of $/€15,000
✔ Weekly and monthly reload bonuses	✖ No live casino by Playtech
✔ Super fast withdrawal times	✖ VPN connections are restricted
✔ Strong reputation among players	✖ Many slots run on a low RTP (84% – 92%)
✔ Top-notch customer support	✖ Some bonus offers have restrictive cashout caps
✔ Daily must drop jackpots
✔ Own in-house jackpots
✔ Extensive set of responsible gaming tools

Welcome Bonus

LevelUp Casino offers one of the most generous welcome packages we’ve come across: up to $/€20,000 and 500 free spins across your first five deposits, plus 30 free spins that can be had for free on signup.

On each deposit, there are three alternatives to choose from, each of which requires a certain minimum deposit to claim. The structure looks like this:

Deposit Count	Alternative 1	Alternative 2	Alternative 3
First	150% up to $/€1,000 + 50 free spins	175% up to $/€1,500 + 75 free spins	200% up to $/€3,000 + 100 free spins
Second	50% up to $/€1,500 + 50 free spins	75% up to $/€2,500 + 75 free spins	100% up to $/€5,000 + 100 free spins
Third	50% up to $/€1,500 + 50 free spins	75% up to $/€2,500 + 75 free spins	100% up to $/€5,000 + 100 free spins
Fourth	100% up to $/€800 + 50 free spins	125% up to $/€1,600 + 75 free spins	125% up to $/€3,500 + 100 free spins
Fifth	125% up to $/€700+ 50 free spins	150% up to $/€1,400+ 75 free spins	200% up to $/€3,500 + 100 free spins

Bouns Terms
Type of Bonus	Non-sticky
Wagering Requirement	35x (bonus)
Time Limit for Wagering	14 days
Maximum Bet Allowed	$/€50 per game round
Max Cashout	3x (bonus) $/€50 (free spins)
Minimum Deposit:	Alternative 1: $/€20 – $/€40 Alternative 2: $/€50 – $/€125 Alternative 3: $/€100 – $/€250

All match bonuses are non-sticky and come with a 35x wagering requirement, which is below the industry average, as many casinos apply at least 40x wagering, and in many cases, much higher.

The high match percentages are particularly noteworthy, especially on the first and fifth deposits. This makes the package great for players who want more funds on their deposits, without any added risk.

The bonus caps are notably high as many welcome packages limit players to $/€500 or $/€1,000 per deposit, while LevelUp offers up to $/€3,000 and $/€5,000. This very attractive for high rollers.

Another high roller feature is the maximum bet limit of $/€50. Most casinos apply a limit of just $/€5, making LevelUp’s significantly higher, which is great for players who place large bets.

However, the bonuses have one notable drawback: a 3x cashout limit applies to bonus funds, while free spins are subject to a maximum of $/50. This is very restrictive compared to many offers with caps up to 10x, or even no caps at all.

Free Signup Bonus

On top of the deposit bonuses, players who have verified their email can also claim 30 free spins with no deposit required by going to the end of the casino’s promotional section and entering the code GAMBLPOWER.

Free Signup Bonus
Bonus	30 free spins
Slot Machine	Juicy Win: Hold the Spin
Eligible Countries:	Non-sticky
Wagering Requirement	70x (amount won)
Time Limit for Wagering	14 days
Max Cashout	$/€50
Bonus Code	GAMBLPOWER
Eligibile Countries:	AT, AU, CA, CH, DE, DK, FR, IE, NO, NZ

Overall, LevelUp’s welcome offer is a strong fit for both casual players and high rollers. While the cashout cap limits some of the upside of the offer, the combination of a free signup bonus, high bonus amounts and match percentages, and low wagering, more than make up for it.

Wagering Contributions

When meeting bonus wagering requirements at LevelUp Casino, only selected games that are included in a “wagering” category contribute towards playthrough.

This category is not readily accessible via the game’s lobby, but is only linked to in the casino’s general bonus terms and conditions. You can also access it here.

As of writing and updating this review, the included titles are limited to just about 200 slot machines – no other types of games. However, this may change over time.

Ongoing Promotions

While LevelUp Casino doesn’t offer many recurring promotions, it regularly launches new short-term bonuses for active players. These are listed on its promo page and often come with impressively low wagering requirements.

Time-Limited Offers

Here are some examples of limited-time offers that have run in the past:

• 50 free spins for depositing $/€20
• 100 free spins with a $/€50 deposit
• A wheel spin granting 10–150 free spins with a $/€45 deposit
• 21-day missions with daily tasks and rewards

These promos rotate often, so checking the promotions page regularly is worth it.

Static Promotions

The following recurring promotions are always available. Some are open to all players immediately, while others unlock through LevelUp’s VIP ladder and become more valuable at higher loyalty tiers.

• Weekly high roller bonus: 50% up to $/€1,500
• Weekly cashback up to 15%
• Weekly reload free spin bonuses
• Monthly reload bonuses up to $/€500
• In-house cash drop promotions
• In-house jackpot prizes
• Refer a friend bonus of $/€25
• Provider tournaments and cash drops

You can find detailed info on these offers below.

Weekly High Roller Bonus

LevelUp’s weekly high roller reload is one of the best casino bonuses for big depositors we’ve come across. You get a 50% bonus up to $/€1,500 with just a 20x wagering requirement—something that’s almost unheard of for large match bonuses.

Weekly High Roller Bonus
Match %	50%
Max Bonus	$/€1,500
Wagering Requirement	20x (bonus)
Time Limit for Wagering	14 days
Max Cashout	Unlimited
Minimum Deposit:	$/€250
Bonus Code	HIGHROLLER

This bonus can be claimed once per week with a deposit of $/€250 or more. It’s a strong value offer for frequent, high-stakes players.

Important Note: The bonus won’t be visible at once after signup but does require a few deposits before it’s activated for you. However, you can also activate it immediately by speaking with support.

Refer a Friend Bonus

Invite a friend and receive a no-deposit bonus of $/€25 when they sign up via your referral link and deposit at least $/€25. The bonus comes with a 15x wagering requirement.

This is a decent incentive if you have friends who also gamble online, especially since your reward doesn’t depend on their future activity.

However, if you regularly invite friends to casinos, you may also want to check out our full list of casino referral bonuses where you can compare available options.

In-House Jackpots

In addition to the many progressive jackpot games that are featured at LevelUp Casino, it runs its own three jackpots in multiple games:

Jackpot	Payout	Minimum Bet
Pioneer	$/€70 – $/€100	$/€1
Legends	$/€700 – $/€1,000	$/€5
Titans	$/€7,000 – $/€10,000	$/€10

These are must-drop jackpots that are guaranteed to be won before they hit $/€100, $/€1,000, and $/€10,000. To qualify, you need to meet the minimum bet for each tier: $/€1, $/€5, or $/€10 depending on the jackpot.

Prizes won are credited as wager-free cash that can be intsasntly withdrawn or used freely for gameplay.

In-House Tournaments and Cash Drops

LevelUp Casino runs its own cash drops where all players who bet at least $/€1 have a chance of winning a wager-free prize of $/€150. This promotion runs for two hours, four times per day, with each period awarding one player with the prize.

All games are eligible, so you can play any game during the specified window for a chance of winnings. The eligible hours are (UTC):

• 7 am – 9 am
• 9 am – 11 am
• 11 am – 1 pm
• 5 pm – 7 pm

In addition to the cash drops, LevelUp also runs its own tournaments now and then. While these can vary in scope and structure, a setup we’ve seen many times is a prize pool of around $/€5,000 with the top 3 players receiveing $/€1,000, $/€700, and $/€500 — all paid in real cash with no wagering.

These competitions are often based on the number of spins made in qualifying slots, which gives high rollers a clear edge.

Provider Tournaments and Cash Drops

In addition to its own tournaments and cash drops, LevelUp Casino does an amazing job showcasing various ones that different software providers are running.

Its tournament page is always packed with providers competitions and cash drops. This makes it easy for players to see additional bonus value that can be had, even if the money here isn’t directly paid by LevelUp itself.

Loyalty Rewards

LevelUp Casino has a three-part loyalty system: a mission-style achievements program, a comp point system that acts as a rakeback on bets, and a 12-step loyalty ladder that unlocks weekly and monthly bonuses, cashbacks, and lootbox rewards.

All systems are designed to reward consistent play—but they cater to different types of players.

Achievements

There are 18 in-casino achievements, each tied to specific bet amounts on different game categories. Completing them earns you free spins.

Achievement	Reward
Bet $/€500 in Book Slots	25 free spins
Bet $/€400 in Instant Games	35 free spins
Bet $/€350 in the Big Win category	20 free spins
Bet $/€750 in Classic Games	35 free spins
Bet $/€650 in Hold & Win Games	20 free spins
Bet $/€250 in table games	35 free spins
Bet $/€300 in live casino	25 free spins
Bet $/€400 in Asian Wonders	20 free spins
Bet $/€350 in Wild West Games	25 free spins
Bet $/€150 in Exclusive Games	10 free spins
Bet $/€350 in Megaways Games	35 free spins
Bet $/€500 in Coins Games	30 free spins
Bet $/€300 in Space Games	25 free spins
Bet $/€450 in Magic Games	30 free spins
Bet $/€650 in Gods Games	35 free spins
Bet $/€500 in Wild Games	25 free spins
Bet $/€400 in Ocean Treasures	30 free spins
Bet $/€500 in Fast Win Games	35 free spins

To complete all achievements, you’ll need to wager $/€7,750 across different games. In return, you’ll get 495 free spins, worth around $/€100 in total. These are one-time rewards, but they offer excellent value for casual and low-stakes players.

Key benefits:

• Rewards are worth the equivalent of a 1.3% rakeback, which is unusually high.
• Adds variety and goals to your gameplay for a more entertaining experience.

The only caveat is that the free spins come with a 15x wagering requirement and a $/€200 maximum cashout limit.

There’s also a loyalty milestone system that rewards long-term play. Staying active for multiple months and years grants additional free spins:

Time Playing at the Casino	Reward
3 months	25 free spins
6 months	55 free spins
9 months	75 free spins
12 months	100 free spins
15 months	125 free spins
1.5 years	135 free spins
2 years	150 free spins
2.5 years	175 free spins
3 years	200 free spins
3.5 years	225 free spins
4 years	235 free spins
4.5 years	250 free spins
5 years	300 free spins

Comp Points

LevelUp also awards comp points (CP) for real-money wagers:

• Slots: 1 CP per $/€20 wagered
• Card games, roulette, video poker: 1 CP per $/€400 wagered
• Live casino games: No CP earned

These points can be exchanged into cash at a rate of 100 comp points of $/€1.

On slot machines, this is the equivalent of a 0.05% rakeback.

Loyalty Ladder

LevelUp’s loyalty ladder consists of 12 levels that are progressed as you wager money on games. However, a level is not permanent but based on wagers made the past 30 days, meaning it’s possible to downgrade if you don’t remain active.

The main rewards include:

• An instant free spin bonus for each level reached
• A lootbox that can be opened once per month
• A weekly cashback of 3% – 15% with no cap at higher levels
• A weekly deposit bonus of free spins worth $/€15 – $/€450
• A monthly deposit bonus worth $/€50 – $/€500

However, from level 7 and onwards, players also get increased withdrawal limits, a personal account manager, and exclusive gifts.

The two tables below break down how the main rewards scale with each level.

VIP Level	Level Up Reward	Monthly Lootbox	Weekly Cashback
1	–		–
2	10 free spins		–
3	20 free spins		–
4	25 free spins		3% up to $/€50
5	30 free spins		4% up to $/€75
6	40 free spins		5% up to $/€75
7	–	Up to $/€100	6% up to $/€200
8	–	Up to $/€100	7% up to $/€200
9	–	Up to $/€100	9% up to $/€300
10	–	Up to $/€200	10% (no cap)
11	–	Up to $/€250	12% (no cap)
12	–	Up to $/€500	15% (no cap)

Note: the cashback is subject to a 1x – 20x wagering requirement, which is reduced as you progress the ladder.

VIP Level	Weekly Bonus	Monthly Bonus
1	–	–
2	$/€15 worth of free spins ($/€30 deposit)	–
3	$/€30 worth of free spins ($/€40 deposit)	–
4	$/€60 worth of free spins ($/€50 deposit)	–
5	$/€75 worth of free spins ($/€60 deposit)	–
6	$/€75 worth of free spins ($/€80 deposit)	–
7	$/€107 worth of free spins ($/€100 deposit)	$/€50 bonus ($/€50 deposit)
8	$/€150 worth of free spins ($/€150 deposit)	$/€100 bonus ($/€100 deposit)
9	$/€225 worth of free spins ($/€200 deposit)	$/€200 bonus ($/€200 deposit)
10	$/€300 worth of free spins ($/€300 deposit)	$/€300 bonus ($/€300 deposit)
11	$/€375 worth of free spins ($/€600 deposit)	$/€400 bonus ($/€400 deposit)
12	$/€450 worth of free spins ($/€800 deposit)	$/€500 bonus ($/€500 deposit)

Note: the weekly free spin bonus is subject to a 5x – 35x wagering requirement, depending on loyalty tier, whereas the monthly bonus is subject to a 10x – 25x wagering requirement.

The Overall Value

The CP exchange rate is low—equivalent to just 0.05% rakeback on slots, and even less on other games. That’s on the lower end compared to many competing casinos, where loyalty rewards are often worth at least 0.2% and sometimes signifcantly higher.

This makes the comp point program underwhelming, especially for high rollers who can burn through the missions quickly. However, at higher loyalty levels, the uncapped cashback, lootboxes and regular reload bonuses still offer strong long-term value.

Reputation

The reputation scores listed below represent what players on various platforms think of LevelUp Casino based on their reported experience.

Source	Score
Trustpilot	2.6 / 5
LCB	3.8 / 5
Casino Guru	6 / 10
AskGamblers	9.0 / 10

Summary of Player Reviews

LevelUp Casino has over 500 player reviews posted across various platforms — and the vast majority are positive and legitimate, indicating a casino with a strong overall reputation.

Even among users who rate the casino 3 or 4 out of 5, actual complaints are rare. Many still describe their experience as enjoyable. One player gave it a 3.6 and called it “a great casino site to have some fun” with lots of slots and “really nice bonus options.”

Common praise includes:

• Lightning-fast KYC and withdrawals – Several report approval within 30 minutes.
• Excellent customer support – Many describe the service as helpful and responsive.
• Huge game selection – Frequently noted by players as a standout feature.
• Solid bonuses and regular promotions – With some users calling it their favorite site.
• High roller satisfaction – One VIP player with four years’ experience praised the VIP team as the best they’ve dealt with.

What’s even more telling is the lack of widespread complaints. At many casinos, negative reviews follow predictable themes — slow payouts, support issues, or misleading bonuses. But here, the complaints are few, varied, and isolated.

Here are some of the reported negatives:

• A few players said slots didn’t pay anything, which is a valid complaint, likely linked to LevelUp’s use of low RTP versions.
• One reviewer lost $/€390 due to max win limits on a free spins bonus, which could’ve been prevented if they read the T&C.
• Two users mentioned site glitches, such as games not loading or the platform running poorly.
• One player was disappointed with the lack of support after having technical issues with Pragmatic Play games.
• Another called the minimum deposit of $/€10 too high, which we believe is unwarranted.

Despite some of these issues, no recurring problems show up in reviews, which is a big positive.

Trustpilot is the platform where most negative feedback appears, but LevelUp’s team actively replies to nearly all complaints with detailed explanations. In many cases, their responses either resolve the issue or highlight user misunderstanding.

This kind of transparency builds trust and shows that the casino takes player issues seriously.

Game Selection

Game Type	Availability
Slot Machines	✔ 8,000+
Table Games	✔ 150+
Live Casino Games	✔ 7 platforms (Atmosfera, Betgames, Evolution, Ezugi, Iconic21, Platipus, Pragmatic)
Crash Games	✔ 50+
Jackpot Games	✔ 150+
Video Poker	✔ 15+
Scratchcards	✔ 45+
Video Bingo	✔ 15+
Virtual Sports	✔ 6
Sports Betting	✖ No

LevelUp Casino offers a highly varied and extensive game library, featuring over 8,000 slot machines, 50+ crash games, a wide range of progressive and must-drop jackpots, and games from seven live casino platforms.

The volume alone is impressive, but what really stands out is the user-friendly layout. Helpful features like detailed categories, game filters, and real-time jackpot displays all contribute to a smooth and accessible experience.

That said, it’s not all perfect — some slots run on drastically reduced RTP settings, which is a serious drawback.

Highlights of the Game Selection

• Massive Slot Library – With over 8,000 titles, LevelUp Casino offers an above-average selection. While not the absolute largest in the industry, it’s still among the most extensive and diverse libraries you’re likely to encounter.
• Strong Provider Coverage: The casino features games from over 105 software developers, including top-tier slot studios like NetEnt, Play’n GO, Relax Gaming, Push Gaming, and Pragmatic Play. Virtually all major names are present.
• Wide Jackpot Coverage: LevelUp supports major progressive networks such as Mega Moolah and WowPot, plus Must Drop Jackpots from Red Tiger. A major user-friendly feature is that current jackpot amounts are clearly displayed on the game tiles.
• Crash Game Variety: Over 50 crash games are available — far more than average. This includes favorites like Aviator, Spaceman, and Big Bass Crash.
• Live Casino Depth: Players have access to seven different live platforms, most notably Evolution, Pragmatic Play, Ezugi, and Betgames. These providers offer an excellent range of roulette, blackjack, baccarat, money wheels, show-style games, and more.
• Excellent Game Navigation: An unusually robust set of categories lets players browse by theme, feature, provider, game type, and more. This kind of filtering system is a rare find and makes navigating thousands of games much easier.

Downsides of the Game Selection

• Predatory RTP Settings: The single biggest flaw in LevelUp Casino’s game selection is the use of low RTP configurations on many popular slot titles. While some slots still run on a fair 96% return, others are set to the minimum — as low as 84%, which dramatically increases the house edge.
• No Playtech Live Casino: While Evolution and Pragmatic cover most needs, the lack of Playtech’s live games is notable, as this provider has many unique offerings that can’t be found elsewhere.

Game Browsing and Categories

LevelUp Casino makes it easy to navigate its huge game library thanks to a robust selection of browsing categories. Players can explore games via options such as:

• Top games
• New games
• Instant games
• Bonus buy slots
• Jackpot slots
• Hold & Win slots
• Megaways slots
• Classic slots
• Cluster play slots
• Big win slots
• Drops & Wins slots
• Slots by theme
• Slots by provider
• Live roulette
• Live blackjack
• Live game shows

This level of categorization is more advanced than what most casinos offer, making it noticeably easier to find the kind of games you’re in the mood for.

Slot Machines

The slot offering is exceptional. Beyond sheer volume, the variety is tremendous with hundreds of innovative and top-rated titles from industry leaders like:

• Big Time Gaming
• Blueprint
• ELK Studios
• Evoplay
• Fugaso
• Games Global
• Hacksaw Gaming
• Iron Dog Studios
• NetEnt
• Nolimit City
• Peter & Sons
• Play’n GO
• Playtech
• Pragmatic Play
• Push Gaming
• Quickspin
• Red Tiger Gaming
• Relax Gaming
• Thunderkick
• Yggdrasil

Essentially, everything you expect to find is here, with the exception of a few niche studios.

Jackpot Slots

LevelUp Casino offers a strong lineup of jackpot games from a wide range of studios. This includes life-changing progressives like the Mega Moolah and WowPot networks, as well as Red Tiger’s Must Drop Jackpots, known for guaranteed daily payouts.

Beyond these big names, there’s a large variety of jackpot titles from providers like Gamzix, Yggdrasil, Betsoft, Pragmatic Play, and more.

Another major plus is the real-time jackpot amounts displayed directly on each game tile — a helpful detail that not all casinos offer.

Return to Player %

One of the most important things to be aware of at LevelUp Casino is the RTP (Return to Player) configuration. While many casinos lower the RTP these days, LevelUp has not only lowered it slightly, but chosen incredibly low settings for several major games.

This means players may unknowingly be playing under much worse odds than expected. Here’s a comparison of RTP ranges vs. what LevelUp is actually offering:

Slot	Provider	RTP Range	LevelUp’s RTP
Starburst	NetEnt	90 – 96%	90%
Laser Fruit	Red Tiger	91 – 96%	94%
Le Viking	Hacksaw	88 – 96%	92%
Book of Dead	Play’n GO	84 – 96%	84%
Billie Wild	Gamzix	92 – 96%	92%
Scatter Monsters	Quickspin	87 – 96%	87%
Razor Shark	Push Gaming	94 – 96%	96%
Deadwood	Nolimit City	94 – 96%	94%
Big Bass Bonanza	Pragmatic Play	94 – 96%	96%

Crash Games

LevelUp Casino offers a very strong crash game selection, well above the industry average.

Popular games include:

• Aero
• Aviator
• Big Bass Crash
• High Flyer
• JetX
• Limbo Rider
• Spaceman
• Space XY

Whether you’re into fast-paced multipliers or auto-cashout strategies, there’s plenty of variety here to explore.

Live Casino Games

LevelUp’s live casino offering is strong, with a wide selection of games from several well-established platforms. Players have access to:

• Evolution Gaming – The leader in live dealer entertainment. Offers a massive suite of games, including premium roulette, blackjack, baccarat, craps, and some of the most innovative game shows and money wheels on the market.
• Pragmatic Play Live – A solid alternative to Evolution with its own lineup of classics and popular game shows like Sweet Bonanza CandyLand and Snakes and Ladders. Also features multiple localized tables.
• Ezugi – Brings in regional variations of table games and a handful of unique card games and bingo games. While not as flashy as Evolution or Pragmatic, it adds valuable variety.
• Betgames and Iconic21 – These providers offer hybrid games and lottery-style content that blends live streaming with betting. A good fit for players who enjoy a different pace.
• Atmosfera and Platipus Live – Smaller studios with more limited coverage, but still useful for casual players or those looking for variety.

What’s missing is Playtech’s platform, which is known for its own range of roulette variants, blackjack tables, and exclusive game shows. While its absence isn’t a deal breaker, it does limit the diversity somewhat.

Here are some of the many live games you’ll find at LevelUp Casino:

Live casino games by Evolution Gaming, Playtech, and Pragmatic Play

Roulette Games	Blackjack Games
Classic Roulette	Classic Blackjack
Cash Collect Roulette	Easy Blackjack
Fireball Roulette	Fun Fun 21
Fortune Roulette	Infinite Bet Stacker Blackjack
Gold Vault Roulette	Lightning Blackjack
Lightning Roulette	Mega Fire Blaze Blackjack
Lucky 6 Roulette	ONE Blackjack
Jet Set Racing Roulette	Power Blackjack
Lucky Ball Roulette	Quantum Blackjack
Mega Fire Blaze Roulette
Monopoly Roulette
Power Up Roulette
Red Door Roulette
Sticky Bandits Roulette
Baccarat Games	Other Games
Classic Baccarat	Craps
Fashion TV Jackpot Baccarat	Balloon Race
Lightning Baccarat	Hi-Lo Western Live
Mega Baccarat	Lightning Ball
	Lightning Dice
	Marble Race
	Race Track
	Red Baron
	Sic Bo
	Stock Market Live
	Super Color Game
	Video Poker Live
Money Wheels	Game Shows
Adventures Beyond Wonderland	Dice City
Crazy Time	Busted or Bailed
Dream Catcher	Cash or Crash
Funky Time	Crazy Balls
Ice Fishing	Deal or no Deal
Lightning Storm	Gonzo’s Treasure Map
Mega Wheel	Jumanji the Bonus Level
Money Time	Millionaire Video Poker
Monopoly Live	Mega Fire Blaze Lucky Ball
Spin a Win	Monopoly Big Baller
Sweet Bonanza Candy Land	Snakes and Ladders
The Greatest Cards Show	The Bingo Spot
Treasure Island	Vegas Ball Bonanza
	Wonderland Lucky Ball

Customer Support

Type	Availability	Info
Live Chat	24/7	On-site
E-mail	24/7	support@levelupcasino.com
Phone	Not available	–

Our experience with LevelUp Casino’s customer support has been nothing short of excellent — and it lines up perfectly with the feedback shared by many players.

Connecting with an agent through live chat is quick and effortless. Replies come fast, with little to no waiting time, and agents greet you with a friendly and professional tone that feels genuinely service-oriented.

What really stood out to us was the competence of the support team. Across multiple encounters, we asked a long list of detailed questions, and every one of them was answered clearly, patiently, and thoroughly — without any generic copy-paste replies.

We haven’t run into any actual issues at the casino, but based on how the support team has handled our test interactions, we feel confident they’d be just as helpful if something did go wrong.

All in all, we couldn’t ask for better service — and that says a lot, coming from us. We’re picky when it comes to support (and picky in general), but LevelUp passes this test with flying colors.

Deposits and Withdrawals

Methods, Limits, and Fees

Fiat

Payment Method	Fee	Minimum Deposit	Minimum Withdrawal
Bank Transfer	✖	Not available	$/€200
CashtoCode	✖	$/€25	Not available
iDebit	✖	C$15	C$10
Instadebit	✖	C$10	C$10
Interac	✖	C$10	C$10
Mastercard	✖	$/€10	$/€10
MiFinity	✖	$/€10	$/€10
Neosurf	✖	$/€20	Not available
Neteller	✖	$/€10	$/€10
Payz	✖	$/€10	$/€10
Skrill	✖	$/€20	$/€10
Siru	✖	$/€10	Not available
Venus Point	✖	$/€10	$/€10
Visa	✖	$/€10	$/€10

Crypto

Payment Method	Fee	Minimum Deposit	Minimum Withdrawal
Bitcoin	✖	0.0002 BTC	0.0005 BTC
Bitcoin Cash	✖	0.001 BCH	0.003 BCH
Ethereum	✖	0.01 ETH	0.015 ETH
Dogecoin	✖	1 DOGE	1,000 DOGE
Litecoin	✖	0.01 LTC	0.015 LTC
USDT	✖	0.01 USDT	20 USDT

General Withdrawal Limits

LevelUp Casino enforces strict daily, weekly, and monthly withdrawal limits, capping how much you can cash out during a given period (excluding progressive jackpot prizes which are paid without limitations):

• Daily limit: $/€3,000
• Weekly limit: $/€7,500
• Monthly limit: $/€15,000

The daily and weekly limits are actually more generous than what many casinos offer, which is a pleasant surprise. They allow for relatively fast access to moderate winnings without much friction.

However, the monthly cap of $/€15,000 is more restrictive. While it’s not unusual—many casinos impose limits between $10,000 and $20,000—it still poses a problem for high rollers or big winners who haven’t yet unlocked higher VIP tiers.

From loyalty level 7, players get higher withdrawal limits, although no exact values are specified on the platform.

Withdrawal Times

The withdrawal times at LevelUp Casino tend to be very fast. The casino claims an average withdrawal processing time of under 25 minutes on its About Us page.

In our testing, this hasn’t always been the case. However, we have never waited longer than 5 hours for our withdrawal request to be approved.

Many player reviews posted about the casino echo this experience, with fast payouts frequently mentioned among players.

Want to see more fast paying casinos? We maintain a full list of casinos with instant or same-day withdrawals.

Currencies Supported

At LevelUp Casino, you can choose from the below-listed fiat and cryptocurrencies when creating your account.

However, you are never stuck with using just one currency as the casino supports multiple wallets, allowing you to hold and switch between currencies freely.

Fiat

• AUD (A$)
• CAD (C$)
• EUR (€)
• NZD (NZ$)
• USD ($)
• ZAR (R)

Crypto

• BCH
• BTC
• DOGE
• ETH
• LTC
• USDT

Accepted and Restricted Countries

Accepted Countries	Restricted Countries
✔ Australia	✖ India
✔ Canada	✖ United Kingdom
✔ Ireland	✖ USA
✔ New Zealand
✔ South Africa

Responsible Gambling Tools

Compared to many offshore casinos, LevelUp Casino offers a surprisingly extensive set of responsible gambling tools that allow players to control their activity directly from their account settings.

Players can set the following limits:

• Daily, weekly, and monthly deposit limits
• Daily, weekly, and monthly loss limits
• Daily, weekly, and monthly wagering limits

In addition, players can activate a cooling-off period lasting 1 day, 3 days, 1 week, or 1 month, temporarily restricting access to their account.

Permanent self-exclusion is also available, although this requires contacting customer support rather than being activated directly through the account interface.

Overall, LevelUp offers stronger responsible gambling functionality than what is typically found at offshore casinos, especially due to the wide range of customizable limits readily accessible within the player profile.

Gambling License

• License: Tobique Gaming Commission
• License Number: 0000002
• Verification Seal: Yes

Company Info

• Name: Novatrix SRL.
• Registration Number: 3-102-893958
• Address: Cartago Oreamuno, Potrero Cerrado, Costa Rica

Gambling involves financial risk. Bonuses and promotions can encourage extended play, and players should understand the associated terms before participating. If gambling stops being enjoyable or begins affecting finances or wellbeing, consider reviewing our responsible gambling guide for advice, tools, and support resources.

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