Mateslots Casino was thoroughly reviewed in line with our detailed casino review policy.
Launched in 2025, Mateslots Casino is an overall strong platform that clearly prioritizes bonuses and player rewards. From casual gamblers to high rollers, there’s a lot on the table.
The bonuses are the major selling point. Not only are the promotions frequent and varied, but the terms are refreshingly fair, giving players genuine value.
For budget-conscious players, there’s a no deposit offer that includes 50 free spins on signup, worth a total of $/€10. Meanwhile, high rollers get access to a loyalty ladder worth up to $/€60,000 in rewards that reset every 3 months.
Ongoing offers include several weekly reloads for all budgets, daily slot cashback, weekly live casino cashback, a bonus shop, tournaments, and a prize wheel on every deposit. The variety is impressive.
Crypto players further benefit from a 7% cash bonus on every deposit, with no strings attached. It’s actual money added to your balance, which is a rare and genuinely appealing perk.
Mateslots also delivers a solid live casino experience with top titles from Evolution, Playtech, and Pragmatic (among others), and the site interface is clean and well-organized, making navigation easy.
That said, there are a few downsides. Some slots run at reduced RTP settings of 94% rather than 96%, which lowers long-term returns compared to casinos that use higher configurations.
While the slot selecton is extensive with over 11,000 titles and most major slot providers present, no slots from ELK Studios are available, and a few popular jackpot networks are missing, including Mega Mooah, WowPot, and Jackpot Kings.
Customer support quality is good overall but slightly inconsistent based on our tests. In routine cases it works fine, but we’re unsure how it holds up in serious disputes.
And for big spenders, a $/€15,000 – $/€20,000 monthly withdrawal limit may feel too tight.
Quick Facts
| Overview of Mateslots Casino | |
|---|---|
| Free Signup Bonus | 50 free spins (code: WORLDW1) |
| Welcome Bonus | Up to $/€4,500 + 250 free spins |
| Bonus Wagering | 40x (bonus) |
| Casino Games | 11,500 |
| Types of Games | Slot machines, live casino games, crash games, jackpot games, video poker, scratch cards, video bingo, virtual sports |
| Payment Methods (Fiat) | Bank Transfer, Flexepin, Interac, Mastercard, MiFinity, MuchBetter, Neosurf, Visa |
| Payment Methods (Crypto) | Binance Coin, Bitcoin, Bitcoin Cash, Dogecoin, Ethereum, Litecoin, Tron, USDT |
| Withdrawal Times | Within 72 hours |
| Withdrawal Limits | $/€3,000 per day ($/€5,000 for VIP) / $/€15,000 per month ($/€20,000 for VIP) |
| Customer Support | Email + Live Chat, 24/7 |
| Mobile App | iOS & Android |
| Established | 2025 |
| Owner | Stable Tech N.V. |
| License | Curaçao Gaming Authority |
World Wide Gambler’s Score
| Reputation & Trust | ★★★★☆ |
|---|---|
| Game Selection | ★★★★☆ |
| Bonus Value | ★★★★★ |
| Customer Support | ★★★★☆ |
Below is a summary of why Mateslots received these ratings, based on our testing.
Reputation & Trust — ★★★★☆
- Licensed by Curacao GCB (OGL/2024/161/0191) with public seal.
- Smooth testing: deposits, withdrawals, bonuses all worked as expected.
- Clear bonus terms and no red flags in the full terms and conditions.
- Limited track record (4 positive players reviews; too early to evaluate).
- Curacao license offers weaker consumer protection vs UKGC/MGA.
Game Selection — ★★★★☆
- One of the largest libraries around with 11,500+ games from 150+ providers.
- Strong live casino by Evolution, Playtech, Pragmatic and 40+ crash titles.
- Wide range of jackpots, including Dream Drops, Red Tiger Dailies, and Mega Fortune
- Missing a few popular games, including ELK Studios slots, as well as Mega Moolah and WowPot jackpots.
- Several slots run at 94% RTP instead of 96% versions.
Bonus Value — ★★★★★
- Attractive welcome package with up to €/4,500 + 250 FS (40x wagering).
- 50 free spins no-deposit signup bonus, strong for low-stakes players.
- 7% extra cash on crypto deposits, no wagering or max win.
- Daily slot cashback up to 15% (low 5x wager), 10% weekly live cashback (low 1x wager).
- €/60,000 quarterly loyalty ladder + Bonus Shop (~0.3% combined rakeback).
- Several weekly bonuses, all of which have fair wagering and cashout terms.
Customer Support — ★★★★☆
- 24/7 live chat + email, fast response in first test.
- Agents gave clear answers on withdrawals and bonus terms.
- Friendly and professional approach even when pressured.
- Inconsistent knowledge on loyalty structure in second test.
- No phone support for complex cases or escalations.
Pros and Cons
| Positives | Negatives |
|---|---|
| ✔ Strong welcome package paired with a no deposit offer | ✖ VPN connections are restricted |
| ✔ Loyalty ladder that resets every 3 months (over $/€60,000 in prizes) | ✖ Some slots are set to second highest RTP (94% instead of 96%) |
| ✔ 7% cash bonus on every crypto deposit (no wager, no rules) | ✖ Monthly withdrawal limit of $/€15,000 – $/€20,000 |
| ✔ 10% weekly live casino cashback up to $/€1,000 (1x wager) | ✖ Inconsistencies in customer support service |
| ✔ Reload bonus every Tuesday, Thursday, and Weekend | |
| ✔ Fair bonus rules (low wager & high cashout cap) | |
| ✔ User-friendly site with great game categorization | |
| ✔ Live casino by several top studios (Evolution, Playtech, Pragmatic) | |
| ✔ Must-drop and traditional progressive jackpot games |
Welcome Bonus
Mateslots Casino kicks things off with a strong two-part welcome offer: a no deposit signup bonus followed by a four-part deposit package. It’s generous, flexible, and works for all player types.
Free Signup Bonus
Right after you’ve created your account, you can head to your profile and then the “My Bonuses” section to enter the code “WORLDW1“. This instantly gives you 50 free spins with a total value of $/€10.
| Free Signup Bonus | |
|---|---|
| Free Spins | 50 |
| Spin Value | $/€0.1 |
| Slot Machine | Aloha King Elvis |
| Wagering Requirement | 50x |
| Time Limit for Wagering | 7 days |
| Max Cashout | $/€50 |
| Bonus Code | WORLDW1 |
The wagering requirement is quite fair for a no deposit offer and on par with the industry average for such bonuses. The cashout limit is slightly on the lower end. Still, it’s a free offer and a strong draw for low-stakes players or those who just want to try out the casino before depositing.
First Deposit Bonuses
Mateslots follows up the free spins with a four-tier deposit bonus package. The total value is high, and the mix of match percentages and spins works for both low and high rollers.
| First Deposit Bonuses | |
|---|---|
| 1st Deposit | 100% up to $/€1,000 + 50 free spins |
| 2nd Deposit | 125% up to $/€1,500 + 100 free spins |
| 3rd Deposit | 75% up to $/€1,500 + 50 free spins |
| 4th Deposit | 50% up to $/€2,250 + 50 free spins |
| Type of Bonus | Non-sticky |
| Wagering Requirement | 40x (bonus) |
| Time Limit for Wagering | 7 days |
| Maximum Bet Allowed | Unlimited |
| Max Cashout | 10x (bonus) |
| Minimum Deposit | $/€20 |
| Bonus Code | FLASH1 / FLASH2 / FLASH3 / FLASH4 |
The first two bonuses in the package are especially generous, with both high match percentages and large caps. But even the later bonuses offer decent value and consistent free spin rewards.
This is a non-sticky bonus, meaning players can withdraw their real money winnings and bypass the wagering requirements before touching the bonus — a huge plus for those who dislike restrictive terms.
The 40x wagering requirement on bonus funds is on par with industry averages, although slightly more generous for the second offer due to the match percentage that is higher than the standard 100%.
A 10x cashout cap on the matched amount and the winnings made from free spins is slightly restrictive, but not uncommon in the industry. It is unlikely to have a severe affect on most players, but may reduce the value of big winners.
Overall, it’s a fair and well-balanced offer that delivers whether you’re depositing $/€20 or $/€1,000.
Wagering Contributions & Restricted Games
When it comes to wagering bonuses, Mateslots keeps things simple — but also restrictive. Only video slots contribute 100% toward meeting wagering requirements. All other games count just 5%.
| Type of Game | Contribution Rate |
|---|---|
| Video Slots | 100% |
| All Other Games | 5% |
In short, if you’re not playing slots, completing bonus wagering is going to be a grind. Table games, live dealer titles, and other categories contribute so little that they’re practically irrelevant for wagering purposes.
On the plus side, game restrictions are relatively light. All jackpot slots are excluded from bonus play, and around 200 regular slot titles are restricted — these are clearly listed in the casino’s bonus terms.
If you’re planning to use bonus funds, be sure to check the restricted games list in advance to avoid breaching the rules as this can lead to your winnings being confiscated.
Ongoing Promotions
Mateslots Casino excels in ongoing promotions, offering one of the most diverse and valuable bonus lineups we’ve seen, with frequent offers and generous wagering requirements and cashout caps.
Whether you’re a casual player or a high roller, there’s something here for you — often multiple times per week. Here’s a quick overview of what’s available:
| Promotion | Highlights | Frequency |
|---|---|---|
| Crypto Bonus | 7% real cash, no strings | Every Deposit |
| Prize Wheels | Up to $/€25,000 or 350 FS | Every Deposit |
| Slot Cashback | 3%–15% up to $/€5,000 | Daily |
| Live Casino Cashback | 10% up to $/€1,000, 1x wager | Weekly |
| Tuesday Reload | 50% up to $/€250 + 50 FS | Weekly |
| Thursday Spins | 50 FS with every deposit | Weekly |
| Weekend Spins | Up to 100 FS per deposit | Weekly |
| Bonus Shop | Redeem points for cash/spins/gadgets | Always |
| VIP Bonuses | Exclusive match + spin deals | Weekly |
| Tournaments | Varying prize pools (up to $/€3,000) | Varies |
| Referral Bonus | $/€50 bonus per referred player | Always |
Daily & Weekly Offers
- 🔄 Tuesday Reload Bonus
- 50% up to $/€250 + 50 free spins
- Wagering requirement: 35x (bonus), 30x (spins)
- A solid weekly offer for low and mid-stakes players
- 🎰 Thursday Free Spins
- 50 free spins with every deposit of $/€20 or more
- 30x wagering requirement on free spin winnings
- Good value for small depositors due to low wagering requirements
- 🎁 Weekend Free Spins
- 40, 60, or 100 free spins with deposits of $/€20, $/€50, or $/€100
- 30x wagering requirement on free spin winnings
- Offer can be claimed up to five times from Saturday – Sunday
Cashback Bonuses
- 💸 Daily Slot Cashback
- 3% – 15% on losses based on deposited amount ($/€50 – $/€5,000)
- Up to $/€5,000 maximum cashback and a 5x wagering requirement
- High max cap makes it attractive for high-volume slot players
- 🃏 Weekly Live Casino Cashback
- 10% on losses up to a maximum of $/€1,000
- Only 1x wagering requirement, no maximum cashout limit
- Minimum cashback is $/€5 (need to lose at least $/€50)
- Automatically credited to accounts every Wednesday
- Strong offer for live casino enthusiasts
Crypto Bonus
- 7% real cash added to every crypto deposit
- No wagering, no cashout limit, no rules
This is one of the most attractive crypto bonuses out there for regular players. The match percentage may be low, but the fact that you get pure, extra cash on every deposit is very generous.
Prize Wheels
- Spin a silver, gold, or platinum wheel unlimited times per day
- Deposit required: $/€30+ for silver, $/€60+ for gold, $/€90+ for platinum
- Silver wheel awards 10 – 100 free spins, or $/€10 – $/€5,000
- Gold wheel awards 25 – 250 free spins, or $/€15 – $/€10,000
- Platinum wheel awards 50 – 350 free spins, or $/€35 – $/€25,000
- Wagering requirement: 25x for free spins, 5x for cash bonuses
Bonus Shop
- Earn 1 RCP for every $/€20 wagered on slots
- Exchange RCP for free spins, bonus cash, subscriptions (like Netflix), or gadgets (like Playstation and iPhone)
- Wagering requirement: 5x for bonus cash and 50x for free spins
- The best value is exchanging points for bonus cash, subscriptions, or bonus cash
Example: 1,000 RCP can be exchanged for $/€20 bonus cash, which is equivalent to a 0.1% rakeback on slots.
VIP Bonuses
- 👑 Weekly bonuses for players who have deposited $/€2,500+ in total
- 75% up to $/€1,000 (claimable once per week)
- 35% up to $/€500 + 35 free spins (every Tuesday)
- 55% up to $/€555 (every Friday)
For high rollers, these bonuses are a great complement to Mateslots Casino’s other weekly reload bonuses.
Tournaments
Mateslots Casino runs regular in-house tournaments that only players at the casino can participate in.
Frequency, prize pools and rules vary, but an example of a tournament we’ve seen in the past was:
- Prize pool: $/€3,000 + 1,000 free spins
- Places paid: 50
- Top 3 prizes: $/€500, $/€300, $/€200
- Duration: 7 days
- Win condition: wager the most money
Referral Bonus
By referring friends to Mateslots via a personal link that you generate from the casino’s referral page, you can receive a bonus:
- Bonus amount: $/€50
- Wagering requirement: 10x
- Maximum cashout: $500
To be eligible, you friend must deposit $/€20 or more. Once done, the bonus is credited to your account within 24 hours.
If you want to see how this offer compares to other referral rewards, we maintain a list of refer a friend bonuses that casinos offer.
💡 With daily cashback, no-strings crypto rewards, and frequent reloads, Mateslots is ideal for both bonus hunters and regular players. VIPs get extra perks that scale with volume.
Loyalty Rewards
Mateslots Casino offers a robust loyalty program built around a 25-level rewards ladder and a bonus shop, both aimed at slot players. The system is generous, transparent, and rewards consistent play with real value.
How It Works
- You earn 1 Comp Point (CP) for every $/€5 wagered on slots.
- Only slots contribute to CP earnings — other game types are excluded.
- CPs push you up a 25-step loyalty ladder, with each level awarding bonus cash and free spins.
- The total rewards across the ladder include $/€63,825 + 6,995 free spins.
- The ladder resets every 3 months, allowing players to claim all rewards again each season.
Free spins are valued at $/€0.10 each, and bonus cash comes with a 5x wagering requirement, while free spin winnings require 30x wagering.
There’s also a separate currency called RCP, earned at 1 RCP per $/€20 wagered on slots. These points can be spent in the Bonus Shop, which we’ve covered in the Ongoing Promotions section.
Loyalty Ladder Overview
| Level | Bonus Cash | Free Spins | CP Needed |
|---|---|---|---|
| 1 | – | – | – |
| 2 | $/€5 | 10 | 100 |
| 3 | $/€10 | 10 | 250 |
| 4 | $/€20 | 20 | 500 |
| 5 | $/€30 | 25 | 1,000 |
| 6 | $/€50 | 25 | 2,000 |
| 7 | $/€60 | 30 | 3,000 |
| 8 | $/€75 | 35 | 4,000 |
| 9 | $/€100 | 40 | 5,000 |
| 10 | $/€125 | 50 | 7,500 |
| 11 | $/€200 | 60 | 10,000 |
| 12 | $/€250 | 70 | 12,500 |
| 13 | $/€300 | 80 | 15,000 |
| 14 | $/€350 | 90 | 20,000 |
| 15 | $/€500 | 100 | 25,000 |
| 16 | $/€600 | 110 | 30,000 |
| 17 | $/€750 | 120 | 40,000 |
| 18 | $/€900 | 130 | 50,000 |
| 19 | $/€1,000 | 140 | 60,000 |
| 20 | $/€1,100 | 150 | 75,000 |
| 21 | $/€1,300 | 160 | 90,000 |
| 22 | $/€1,600 | 170 | 125,000 |
| 23 | $/€2,000 | 180 | 150,000 |
| 24 | $/€2,500 | 190 | 400,000 |
| 25 | $/€50,000 | 5,000 | 5 million |
Value of the Ladder
Let’s break down the actual value this ladder delivers as a rakeback equivalent:
- Levels 1–24
- Requires: 1.125 million CP → $/€5.625 million in slot wagers
- Rewards: $/€13,825 + 1,995 free spins (worth $/€195)
- Effective rakeback: ~0.25%
- Level 25
- Requires: an extra 4.6 million CP → $/€23 million in wagers
- Rewards: $/€50,000 + 5,000 free spins (worth $/€500)
- Effective rakeback: ~0.22%
When including the Bonus Shop value (worth ~0.1% rakeback via RCP), the combined loyalty return across both systems sits at around 0.3% rakeback on slots.
For comparison, many casinos offer between 0.1% and 0.25% — meaning Mateslots is slightly above average, although not among the top casinos that offer up to 1%.
Our Take
The Mateslots loyalty system is built for grinders. It rewards consistency, favors high-volume slot play, and offers good long-term value through both the ladder and shop.
We especially like the quarterly reset, which encourages ongoing play rather than one-and-done loyalty. Every tier provides decent returns, but getting the top reward will be very difficult even for high rollers due to the huge requirements.
Overall, this is a well-balanced program that offers real, repeatable value, especially when paired with the site’s strong bonus ecosystem.
Reputation
As of now, we have only found four player reviews online for Mateslots Casino, all of which are posted on TrustPilot. The site is relatively new, and hasn’t yet developed a strong track record across forums, watchdog sites, or player communities.
That means we currently can’t verify how the casino handles player complaints, or long-term support issues from a broader community perspective.
That being said, all the four reviews currently available are all positive, which is very promising.
Based on our own testing, we’ve also had no problems with:
- Depositing and withdrawing funds
- Playing games (no tech issues)
- Claiming bonuses
- Interacting with the platform overall
We’ll continue monitoring for community feedback and update this section once more data becomes available. For now, the casino’s reputation remains uncertain but promising based on current reviews and our firsthand experience.
Game Selection
| Game Type | Availability |
|---|---|
| Slot Machines | ✔ 11,000+ |
| Table Games | ✔ Yes |
| Live Casino Games | ✔ 8 platforms (Enjoy Gaming, Evolution, Ezugi, Iconic21, Live88, Platipus, Playtech, Pragmatic) |
| Crash Games | ✔ 40+ |
| Jackpot Games | ✔ Yes (Betsoft, NetEnt, Playtech, Red Tiger, Dream Drops) |
| Video Poker | ✔ 20+ |
| Scratch Cards | ✔ 50+ |
| Video Bingo | ✔ 40+ |
| Virtual Sports | ✔ 3 (Dog, Horse, Soccer) |
| Sports Betting | ✖ No |
With over 11,500 titles from 150+ game providers, Mateslots Casino delivers a massive and diverse game library. It covers nearly every major game category aside from sports betting, making it a strong contender for most casino players.
Highlights of the Game Selection
- Huge volume: Over 11,500 games — only a few casinos surpass this number.
- Strong variety: Slots, live dealers, crash games, bingo, and more from top studios.
- Many jackpot games: Red Tiger must-drops, the Dream Drops network, and jackpots by Betsoft, NetEnt, and Playtech
- Top-tier live casino platforms: Includes Evolution, Playtech, and Pragmatic Play.
- Good crash game offering: 40+ titles, including Aviator, Big Bass Crash, JetX, and Spaceman.
- Solid user interface: Making game browsing by a specific type or provider easy.
Downsides of the Game Selection
- Missing notable games: Despite the large library, a few notable games are missing, including slots from ELK Studios, and progressive jackpots via the Mega Moolah franchise, WowPot network, and Jackpot Kings network.
- No sports betting: The site is strictly casino-focused.
- RTP reduction: Many slots are set to 94% RTP, even when 96% versions are available. Not every slot is affected, but the pattern is noticeable.
Game Browsing and Categories
Mateslots Casino does a great job with navigation and filtering. Players can:
- Browse by slot feature: Bonus Buy, Megaways, Hold & Win, New Releases, and Jackpot.
- Filter by themes or game types: Classic, Books, Fruits, Animals, Asia, Shooters, Instant Win.
- Search by provider, which is especially useful for players loyal to certain studios.
- Explore live games by category: Blackjack, Roulette, Game Shows, Baccarat, Poker, Other.
Slot Machines
The slot library at Mateslots is excellent thanks to a broad mix of high-quality studios, including big names such as:
- Big Time Gaming
- Blueprint
- Evoplay
- Fugaso
- Games Global
- Hacksaw Gaming
- Iron Dog Studios
- NetEnt
- Nolimit City
- Peter & Sons
- Play’n GO
- Playtech
- Pragmatic Play
- Push Gaming
- Red Tiger Gaming
- Relax Gaming
- Thunderkick
- Yggdrasil
Suffice it to say, there’s a lot to explore — from classics and low volatile titles, to innovative, feature-packed, and high-volatility slots.
Jackpot Slots
The jackpot selection at Mateslots Casino is extensive, althought not 100% complete. You’ll find:
- Red Tiger must-drops, including hourly and daily jackpots
- Dream Drops jackpots, including smaller must-drops and seven figure jackpots
- NetEnt jackpots, such as the famous Mega Fortune and Hall of Gods
- Playtech jackpots (some of which pay $/€1 million+)
- Betsoft jackpots with mid-sized prize pools
What’s missing is the Mega Moolah franchise, as well as the WowPot and Jackpot Kings network, which many competitors offer.
Return to Player %
Based on our testing, Mateslots Casino doesn’t run all games at their highest RTP settings.
- Many slots that offer multiple RTP versions are configured to 94% instead of a possible 96%.
- This affects long-term value — a 2% difference matters a lot over time.
- That said, 94% is still better than some sites offering 92% or worse.
While not every game is affected, RTP-conscious players should take note.
Crash Games
With over 40 crash titles, Mateslots gives fans of this genre plenty to enjoy.
Some of the most popular titles include:
- Aviator
- Big Bass Crash
- High Flyer
- JetX
- Skyliner
- Spaceman
Some of the additional titles you’ll find include but aren’t limited to:
- Astronaut
- Avia Masters
- AviaStar
- CricketX
- Pilot
- Top Eagle
Easily accessible via an Instant Win category, fans of fast, high-risk gameplay will feel right at home here.
Live Casino Games
The live casino experience is one of Mateslots Casino’s strongest areas, powered by 8 platforms, including industry leaders:
- Evolution Gaming
- Playtech
- Pragmatic Play
In addition, you’ll also find: Ezugi, Iconic21, Live88, Platipus, Enjoy Gaming
Between them, players have access to hundreds of tables and over 50 unique game types, including card games, table games, game shows, money wheels, and much more.
Here’s a snapshot of the types of games available from Evolution, Pragmatic, and Playtech:
| Roulette Games | Blackjack Games |
|---|---|
| Classic Roulette | Classic Blackjack |
| Cash Collect Roulette | Easy Blackjack |
| Fireball Roulette | Fun Fun 21 |
| Fortune Roulette | Infinite Bet Stacker Blackjack |
| Gold Vault Roulette | Lightning Blackjack |
| Lightning Roulette | Mega Fire Blaze Blackjack |
| Lucky 6 Roulette | ONE Blackjack |
| Jet Set Racing Roulette | Power Blackjack |
| Lucky Ball Roulette | Quantum Blackjack |
| Mega Fire Blaze Roulette | |
| Monopoly Roulette | |
| Power Up Roulette | |
| Red Door Roulette | |
| Sticky Bandits Roulette | |
| Baccarat Games | Other Games |
| Classic Baccarat | Craps |
| Fashion TV Jackpot Baccarat | Balloon Race |
| Lightning Baccarat | Hi-Lo Western Live |
| Mega Baccarat | Lightning Ball |
| Lightning Dice | |
| Marble Race | |
| Race Track | |
| Red Baron | |
| Sic Bo | |
| Stock Market Live | |
| Super Color Game | |
| Video Poker Live | |
| Money Wheels | Game Shows |
| Adventures Beyond Wonderland | Dice City |
| Crazy Time | Busted or Bailed |
| Dream Catcher | Cash or Crash |
| Funky Time | Crazy Balls |
| Ice Fishing | Deal or no Deal |
| Lightning Storm | Gonzo’s Treasure Map |
| Mega Wheel | Jumanji the Bonus Level |
| Money Time | Millionaire Video Poker |
| Monopoly Live | Mega Fire Blaze Lucky Ball |
| Spin a Win | Monopoly Big Baller |
| Sweet Bonanza Candy Land | Snakes and Ladders |
| The Greatest Cards Show | The Bingo Spot |
| Treasure Island | Vegas Ball Bonanza |
| Wonderland Lucky Ball |
The only real omission is that no live lottery games are available, which are featured on platforms such as Betgames, TVBET, and Lotto Instant Win (none of which Mateslots is partnered with).
Still, most players will find more than enough variety here.
Customer Support
Mateslots Casino offers 24/7 customer support through both live chat and email. There’s no phone support available, but response availability is generally consistent.
| Type | Availability | Info |
|---|---|---|
| Live Chat | 24/7 | On-site |
| 24/7 | support@mateslots.com | |
| Phone | N/A | – |
Our Experience With Live Chat
We tested Mateslots Casino’s live chat on two separate occasions — with mixed results.
✅ Test 1: Positive Experience
In our first session, we were connected to an agent almost immediately. The support rep answered multiple questions clearly, including detailed information on withdrawals and bonus terms.
The responses were knowledgeable and professional — no complaints here.
⚠️ Test 2: Slower and Less Reliable
Our second test began with a five-minute wait to connect with an agent, which is acceptable but not ideal.
The bigger issue came when we asked a specific question about the loyalty ladder reset. The agent initially said they didn’t know — fair enough. But when we asked them to find out and follow up via email, the agent responded with:
“Can you please clarify what you mean by loyalty ladder?”
This was confusing, as it suggested the agent didn’t actually understand the feature, despite first claiming they didn’t know when it would reset.
After some back and forth, we did eventually get a proper answer. But the exchange gave the impression that the rep wanted to end the chat quickly rather than provide full assistance. This raises some concerns about consistency and training.
Final Verdict
- Politeness: All agents we interacted with were friendly and professional, even during moments of frustration.
- Responsiveness: Fast in one test, delayed in the other.
- Knowledgeability: Mixed — some agents know the platform well, others seem less informed.
If you have basic questions, support appears helpful. But for more complex issues, patience may be required, and the quality of help may depend on the agent you get.
Deposits and Withdrawals
Mateslots Casino supports both fiat and crypto transactions, with fair minimums and no payment fees. However, withdrawal limits leave a lot to be desired — especially for high rollers.
Methods, Limits, and Fees
Fiat
| Payment Method | Fee | Minimum Deposit | Minimum Withdrawal |
|---|---|---|---|
| Bank Transfer | ✖ | $/€20 | $/€20 |
| Flexepin | ✖ | $/€20 | Not available |
| Interac | ✖ | C$30 | C$30 |
| Mastercard | ✖ | $/€20 | Not available |
| MiFinity | ✖ | $/€20 | $/€20 |
| MuchBetter | ✖ | $/€20 | $/€20 |
| Neosurf | ✖ | $/€20 | $/€20 |
| Visa | ✖ | $/€20 | Not available |
While Mateslots supports a fair range of fiat payment methods, availability can vary depending on the player’s country. Australian players looking for local banking methods may also want to check out other Australian online casinos with PayID withdrawals, as PayID is not currently supported at Mateslots.
Crypto
| Payment Method | Fee | Minimum Deposit | Minimum Withdrawal |
|---|---|---|---|
| Binance Coin | ✖ | 0.01 BNB | $/€20 |
| Bitcoin | ✖ | 100 mBTC | $/€20 |
| Bitcoin Cash | ✖ | 1 mBCH | $/€20 |
| Dogecoin | ✖ | 1 DOGE | $/€20 |
| Ethereum | ✖ | 2 mETH | $/€20 |
| Litecoin | ✖ | 10 mLTC | $/€20 |
| Tron | ✖ | 10 TRX | $/€20 |
| USDT | ✖ | 5 USDT | $/€20 |
General Withdrawal Limits
Mateslots applies the following maximum withdrawal limits for regular players and VIPs:
- Regular Players:
- Weekly Limit: $/€3,000
- Monthly Limit: $/€15,000
- VIP Players (after $/€2,500 in total deposits)
- Weekly Limit: $/€5,000
- Monthly Limit: $/€20,000
Compared to other casino sites, the limits for average players are quite standard and somewhat fine. However, they are well below industry norms for VIPs who may struggle if they regularly deposit and withdraw large amounts.
To make matters worse, VIPs also risk facing an inactivity penalty:
⚠️ Inactivity Penalty
If a VIP doesn’t wager at least $/€5,000 per week, Mateslots reserves the right to reduce withdrawal limits to $/€1,000/week and $/€5,000/month.
This is a harsh and unfriendly policy, especially for casual VIPs or high rollers who take short breaks. It feels more punitive than rewarding, which goes against what a VIP status should offer.
Withdrawal Times
According to Mateslots’ support, withdrawals are always processed within 72 hours. However, the agent also mentioned that it’s typically much faster, which aligns with our own experience.
In our test we:
- KYC verified our account before long before requesting a withdrawal, which took about 48 hours to complete.
- Eventually made a cashout, which was approved in just over 30 hours.
Although not comparable with the fastest paying casinos that process payments anywhere from instantly to 24 hours at most, we found the processing time to be reasonable.
Currencies Supported
Mateslots Casino supports the following fiat and cryptocurrencies for account creation and gameplay:
Fiat
- AUD (A$)
- CAD (C$)
- EUR (€)
- NZD (NZ$)
- USD ($)
Crypto
- BCH
- BTC
- DOGE
- ETH
- LTC
- USDC
Accepted and Restricted Countries
| Accepted Countries | Restricted Countries |
|---|---|
| ✔ Australia | ✖ India |
| ✔ Canada | ✖ United Kingdom |
| ✔ Ireland | ✖ USA |
| ✔ New Zealand | |
| ✔ South Africa |
Note
Only countries relevant to our target regions are listed above. For a full list, visit the casino.
Gambling License
- License: Curaçao Gaming Authority
- License Number: OGL/2024/161/0191
- Verification Seal: Yes
Company Info
- Name: Stable Tech N.V.
- Registration Number: 160129
- Address: Scharlooweg 39, Willemstad, Curaçao
Gambling involves financial risk. Bonuses and promotions can encourage extended play, and players should understand the associated terms before participating. If gambling stops being enjoyable or begins affecting finances or wellbeing, consider reviewing our responsible gambling guide for advice, tools, and support resources.
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