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Playluck Casino Review

Launched in 2020, Playluck is one of many online casino sites operated by Aspire Global – a company that for many players has become synonymous with problems. Much of this boils down to bonus terms and conditions that aren’t entirely fair. Wagering requirements are higher than they appear to be and certain max winnings apply.

Even though Playluck is licensed by several reputable bodies such as the MGA and UKGC, the website suffers from poor design and bugs which makes you wonder if there is anyone responsible for maintaining the casino. The game selection is not bad, but it is almost not categorized at all, which can make it difficult to find a suitable game to play.

World Wide Gambler’s Score

Reputation★★★★☆
Game Selection★★★☆☆
Bonus Value★★☆☆☆
Customer Support★★★★★
Playluck’s score for Reputation, Games, Bonuses, and Support

Pros and Cons

PositivesNegatives
Bonus on first four deposits Several bugs on the website
Decent selection of games Difficult to read website information
Reputable license by MGA and UKGC Terrible categorization of games
Dishonest bonus terms
Pros and Cons of Playluck

Welcome Bonus

As a new player with Playluck, the welcome bonus received depends if you’re residing in the UK or playing from any other country. UK players receive a match bonus of up to £100 + 100 free spins on their first four deposits, while players in other countries receive a match bonus of up to $/€800 and 80 free spins.

UK Welcome Package
1st deposit50% bonus up to £50 + 30 Free Spins
2nd deposit20 Free Spins
3rd deposit20 Free Spins
4th deposit50% bonus up to £50 + 30 Free Spins
Wagering Requirement35x (bonus)
Time Limit for Wagering21 days
Max CashoutUnlimited
Minimum Deposit£20
Playluck’s welcome package for UK players
Non-UK Welcome Package
1st deposit100% bonus up to $/€200 + 20 Free Spins
2nd deposit50% bonus up to $/€200 + 30 Free Spins
3rd deposit50% bonus up to $/€200 + 30 Free Spins
4th deposit100% bonus up to $/€200 + 20 Free Spins
Wagering Requirement35x (bonus)
Time Limit for Wagering21 days
Max CashoutUnlimited
Minimum Deposit£20
Playluck’s welcome package for all players except UK ones
Wagering Contributions
Slots50% – 100%
Table Games (virtual)0%
Live Casino Games0%
Video Poker0%
Virtual Sports0%
Standard wagering contributions at Playluck

When using bonuses at Playluck, it’s important to note that all NetEnt games + 470 other slots only contribute 50% towards the wagering requirement. This information is well hidden in the terms and conditions of the site which is considered quite a dishonest practice.

It’s also important to note that Playluck only allows you to claim its welcome bonus if you have not claimed a welcome bonus from any of its sister sites. This includes almost 90 different casinos. You can find a full list of them here.

Last but not least, it’s crucial to understand that if you’ve lost your deposit and only have bonus funds remaining that you’re playing for, the maximum win from bets placed with such funds is $/€/£500. This information is again hidden in Playluck’s terms and conditions.

Other Bonuses

Apart from the welcome package, there are not a lot of promotional offers to claim at Playluck. The casino does not run any static offers such as many online gambling sites do. You can find a deposit bonus, tournament, or free spin offer every now and then. However, you shouldn’t expect much.

This being said, Playluck does highlight promotions from certain software providers which are shared between all casino sites that these providers are partnered with. It is, for instance, common to find tournaments and cash drops from Pragmatic Play mentioned on Playluck’s promotional page.

Loyalty Rewards

Playluck offers a loyalty rewards program where you earn loyalty points for every bet placed on games. These points can be exchanged for bonus money at any time. There’s not much information about the rewards on the website, such as the exchange rate of points. This makes it difficult to estimate the value of the loyalty program.

It is, however, mentioned that you can receive no more than $/€/£100 per month from exchanging points, which is a very low number if you play regularly or make large bets. Another thing to note is that any money received from exchanging points must be wagered 35 times before being cashed out.

Reputation

The below reputation scores are a representation of what players on various platforms think of Playluck.

SourceScore
Trustpilot2.9 / 5
Casino Guru7 / 10
AskGamblers5.5 / 10
LCB2.3 / 5
Player reputation scores of Playluck

What people are saying about Playluck…

“Very Interesting casino and keeps me playing. Been a member for ages now. Never had any issues with the site or its games. Pretty secure from what I can see so far, no issue with withdrawals.” – BrownWade, AskGamblers

“Technically amateur casino. The casino throws you out from chat every 10 minutes without warning because no activity. When you go back to the casino lobby you sometimes see you logged out and when you log in to the casino it tries to make the same deposit sum as last time. Three deposits and lost them all quickly. I know luck is random but I’ve never seen so low payback %” – Jame, LCB

“Glad to see LCB get the wager right on this because this group hides it deep into its terms. They act like it’s 35x wager but if you dig around all slot games contribute 50%. So in essence it’s really 70x. Plus almost all their providers are on the low rtp settings. Good luck trying to win on this group.” –JennJennca, LCB

Please note that Playluck has not commented on any of the negative reviews posted about them.

Game Selection

Game TypeAvailability
Slot Machines 2,600+
Table Games 50+
Live Casino Games 3 Platforms (Evolution, Ezugi, Skywind)
Crash Games 5+
Jackpot Games Yes
Video Poker 1
Scratchcards 2+
Video Bingo 5+
Virtual Sports 3+
Sports Betting No
Playluck’s game selection

Customer Support

TypeAvailabilityInfo
Live Chat8 am – midnight (CET)On-site
E-mail8 am – midnight (CET)support@playluck.com
PhoneNot available
Playluck’s customer support

Deposits

Methods, Limits, and Fees

Deposit MethodFeeMinimum
AstroPay$/€/£10
Mastercard$/€/£10
Neteller$/€/£10
Payz$/€/£10
Skrill$/€/£10
Visa$/€/£10
Playluck’s deposit methods, limits, and fees

Withdrawals

Methods, Limits, and Fees

Withdrawal MethodFeeMinimum
AstroPay$/€/£10
Mastercard$/€/£10
Neteller$/€/£10
Payz$/€/£10
Skrill$/€/£10
Visa$/€/£10
Playluck’s withdrawal methods, limits, and fees

Withdrawal Times

The withdrawal times at Playluck are not mentioned on the casino’s website. The casino only specifies how long it takes to receive your money via different withdrawal methods once it has been sent by the casino. It does not mention how long its internal processing time is.

However, in our experience dealing with Aspire Global casinos, you should expect up to 72 hours for your withdrawal request to be approved.

Currencies Supported

The following account currencies are available at Playluck:

  • AUD ($)
  • CAD ($)
  • Euro (€)
  • GBP (£)
  • NZD ($)
  • ZAR (R)
  • USD ($)

Accepted and Restricted Countries

Accepted CountriesRestricted Countries
Australia USA
Canada
India
Ireland
New Zealand
South Africa
United Kingdom
Playluck’s accepted and restricted countries

Gambling License

LicenseLicense NumberVerification Seal
UK Gambling Commission39483Yes
Malta Gaming AuthorityMGA/CRP/148/2007Yes
Irish Revenue Commissioners1014834Yes
All of Playluck’s gambling licenses

Company Info

  • Name: Aspire Global International LTD
  • Registration Number: C42296
  • Address: 135, High street, Sliema SLM 1548, Malta

Other casinos that we have reviewed, operated by the same company as Playluck include:

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