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The Sun Vegas Casino Review

Launched in 2016, The Sun Vegas is a UK- and Irish-centric casino site that provides an overall fantastic gambling experience with only a few downsides. It offers a wide selection of bonuses, including a free no-deposit bonus to new players; supports a satisfying range of payment methods; and offers speedy withdrawals that are normally processed the same day.

The major drawback of The Sun Vegas is a lack of live casino games from Evolution Gaming and the absence of some gambling products such as crash games and bingo games. However, its game selection is still pretty great, including over 1400 slot machines and a quality live casino platform by Playtech.

World Wide Gambler’s Score

Reputation★★★★☆
Game Selection★★★★☆
Bonus Value★★★★☆
Customer Support★★★★☆
The Sun Vegas Casino’s score for Reputation, Games, Bonuses, and Support

Pros and Cons

PositivesNegatives
Free no deposit bonus on signup Only live casino games by Playtech
Plenty of promotional offers Customer support is not available at night
PayPal is supported
Fast withdrawal times
Mobile app for iOS and Android
Licensed by the UK Gambling Commission
Pros and Cons of The Sun Vegas Casino

Welcome Bonus

The Sun Vegas offers all new players an attractive welcome package, including a free no deposit bonus where up to €/£100 can be won per day for 30 days. On the first deposit, a bonus of 100% up to €/£300 can also be claimed.

No Deposit Bonus

The Sun Vegas no deposit bonus is a lucky wheel that all newly registered players get to spin for free after creating an account. There are four outcomes on the wheel, including:

  • A cash prize of €/£5 – €/£100
  • 5 free spins on a slot machine
  • Entry into a weekly draw where the top prize is €/£150
  • Lose and win nothing

The wheel can be spun once per day for 30 days with no deposit required. Also, no wagering requirement applies to any of the prizes won. This makes Sun Vegas’s no deposit bonus quite a valuable one.

First Deposit Bonus

Bonus Info
Match %100%
Max Bonus€/£300
Wagering Requirement50x (bonus)
Time to Wager30 days
Max CashoutUnlimited
EligibilityFirst deposit only with a minimum of €/£10

Can only be claimed with a debit card deposit

Bonus must be opted-into via a pop-up message
The Sun Vegas Casino’s first deposit bonus

In addition to the above, it’s important to note that only 100 selected slot machines will count towards the wagering requirement of The Sun Vegas’s first deposit bonus. These are all slots by Playtech and do not include what is generally considered to be the most popular slots.

Other Bonuses

Free Spins and Cash Rewards

In addition to the welcome bonus, The Sun Vegas offers a wide selection of promotional offers that can reward free spins or cash. Some of these bonuses are static ones that reoccur every week, while others are time-limited and replaced by new ones every now and then.

Here’s a list of the static offers that can be claimed at The SunVegas:

  • Every Day: Wheel spin with various prizes
    This is the same prize wheel that is offered as a no deposit bonus on signup. However, after the first 30 days that new players can spin it for free, all players who have made a €/£10 deposit in the past 30 days are also eligible for it.

    Additionally, if a €/£10 deposit was made the day before, the potential cash prize of the wheel is doubled from €/£100 to €/£200.
  • Every Monday: Wager €/£50 – €/£250 on live roulette games to receive €/£5
    No wagering is required on the received cash prize.
  • Every Thursday: Wager €/£100 on any live casino game to receive €/£1 + an entry into a prize draw
    The prize draw takes place every Friday and rewards one lucky player with a tech gadget, such as a phone.
  • Every Week: Wager €/£10 – €/£50 on the selected slot to receive 10 – 50 free spins
    This free spin offer can be claimed once per week. There is no wagering requirement on the winnings from the free spins.
  • Every Week: Prize draw with a €/£2,000 prize pool
    Entries to this prize draw are won via the daily wheel spin. A total of 124 prizes are available, including a €/£5, €/£10, €/£20, €/£50, €/£100, and €/£150 prize. No wagering is required on the won amount!

As for the time-limited offers at The Sun Vegas, these normally consist of various tournaments, cash drops, and prize draws. Here is what’s available at the time of writing and updating this review:

  • Live roulette tournament with a €/£4,000 prize pool
    The top 36 players receive a cash prize, ranging from €/£20 for a last-place finish to €/£1,000 for first place. Leaderboard points are scored by getting big wins, including 100 points for a 6x win, and 200 points for a 10x win.
  • Prize draw with a €/£5,000 prize pool
    Simply make a deposit of €/£10 to qualify for the draw. A total of 231 players win a cash prize, ranging from €/£5 up to €/£500.
  • Cash drop with a €/£1,000,000 prize pool
    This is a provider promotion from Wazdan, highlighted on The Sun Vegas’s promotional page. Simply play any slot from Wazdan for a chance of winning €/£5 – €/£200. Multiple prizes can be won!
  • True or false trivia with a chance to win a share of €/£2,000
    This is a provider promotion by Playtech, highlighted on The Sun Vegas’s promotional page. Every Tuesday and Friday, a trivia takes place on Playtech’s live casino platform. All players who answer 7 out of 10 questions correctly win a share of the prize pool.

All in all, The Sun Vegas offers a pleasing selection of casino bonuses that cater to both high-stakes players, mainly via tournaments, and more casual gamblers. Those who regularly make large deposits may, however, find more value in other UK casinos, such as Bluefox Casino where several matched deposit bonuses are offered every week.

Promo Codes

At the moment, no promo codes are available for The Sun Vegas. The casino previously offered a free no deposit bonus of €/£10 when using the FREE10 promo code, but this is no longer available.

Loyalty Rewards

The Sun Vegas offers a simple, yet rewarding loyalty program where all players earn comp points for their bets. Depending on the game, you receive 1 point for every €/£9 – €/£30 staked.

The points can be exchanged for cash prizes at a rate of €/£1 for every 100 points. On slot machines, this equals a rakeback of 0.1%, which basically means that the RTP of every slot is increased by 0.1%.

Here’s a table of the bet required to receive 1 comp point for each available game:

Type of Game€/£ for 1 point
Jackpot Slots9
Regular Slots10
Roulette and Card (virtual)20
Live Casino Games20
Video Poker30
Blackjack (virtual)30
Earning rate of comp points at The Sun Vegas Casino

Reputation

The below reputation scores are a representation of what players on various platforms think of The Sun Vegas Casino.

SourceScore
Trustpilot2.8 / 5
Casino Guru8.5 / 10
AskGamblersN/A
Player reputation scores of The Sun Vegas Casino

What people are saying about The Sun Vegas Casino…

“Good games and good winnings. Hoping not to speak too soon but this site is faultless. The payout time is good enough as well. Between 30 min and 2 hours in my experience. Have contacted online chat twice but have yet to receive a response.” – Ben Stilwell, Trustpilot

“One of the best online casinos for UK players; so many games, same day payouts, and customer service is very friendly..” – dakingslots, Casino Guru

“Played, had a little win. And cannot withdraw. Accepted my driver’s license but wouldn’t accept my letter as proof of address. 3 times declined so funds still sat there. I’m very disappointed and will not be playing again as by the looks I’ve lost my winnings and my deposit due to them not accepting it or saying it’s poor quality. You can clearly read my name, address, and bank/utility bill logo” – Kate, Trustpilot

“Usually a good site, but my account has been locked and they are blaming a ‘technical error’. It’s currently been two days and their ‘escalation’ to get it resolved is clearly a rouse to keep me quiet. It’s poor! Once you get in the site it’s usually decent and reliable. Poor from them at the minute.

UPDATE: 5 days after completing my cool-off period and receiving an email from higher management that my account had been reopened, and 5 days of being told it was a technical issue that was keeping my account locked, I now have to go through the cool off period once again which I am told follows a technical period that can take several days!!!!!! JOKE!!!!” – Shaun, Trustpilot

The Sun Vegas has not responded to any of the negative reviews posted about them.

Game Selection

Game TypeAvailability
Slot Machines 1,400+
Table Games Yes
Live Casino Games 1 Platform (Playetch)
Crash Games No
Jackpot Games 80+
Slingo 50+
Video Poker Yes
Scratchcards 9+
Bingo Games No
Poker Platform No
Virtual Sports No
Sports Betting No
The Sun Vegas Casino’s game selection

The Sun Vegas’s game selection is an overall pleasing one. It may not be as vast as some other UK-centric casino sites, but most novice players would find it satisfying enough. The casino is partnered with many of the top software providers, resulting in a wide selection of highly entertaining and innovative slot machines.

Among these, a heap of jackpot games can be played, including both traditional jackpot slots with life-changing amounts to chase, as well as daily jackpot drops where someone is guaranteed to win a smaller (but still notable) jackpot prize every day.

The live casino experience is supplied by Playtech – arguably one of the top two providers of live casino games. This allows you to play a wide variety of interesting money wheels and game shows with a real game host, in addition to table games such as Roulette, Blackjack, Baccarat, and Poker. Not only the traditional versions but also unique variations of these classic games.

To us, the main downside is that no live casino platform from Evolution Gaming is available. While Playtech’s might be just as good or at least nearly, Evolution Gaming is commonly considered the top provider for these types of games. And what’s odd is that almost every online casino, except for The Sun Vegas, offers Evolution Gaming’s games.

Another obvious downside is that crash games, bingo games and some other gambling products aren’t available at all. If some of these games are important to you or you just want a wider selection of games, we would recommend checking out Rolletto and Double Bubble Bingo, both of which are UK-centric casinos.

Customer Support

TypeAvailabilityInfo
Live Chat8 am – 1 amOn-site (must be logged in)
E-mail8 am – 1 amsupport@thesunvegas.co.uk
PhoneNot available
The Sun Vegas Casino’s customer support

Having reviewed various online casinos, we’ve had our fair share of negative interactions with customer service teams. However, having tested The Sun Vegas supported, we must say that it truly stands out for its exceptional service.

On one occasion, we tested the live chat during the busy evening hours expecting a delay, but were greeted almost instantly by a friendly and knowledgeable representative. The agent was not only quick to understand our withdrawal query but also provided a clear, step-by-step guide on how to resolve it. The whole process felt incredibly smooth and personal.

In another instance, we tested their email support with a more complex question about the terms of a bonus offer. The response was not only prompt, considering the nature of email communications, but also thorough and thoughtful. The agent took the time to explain the details of the promotion and even offered some additional tips to enhance the gambling experience.

All in all, we found that the customer support team demonstrated genuine care and attention to detail. Whether through live chat or email, the service was consistently professional, friendly, and efficient.

Contact Number

The Sun Vegas Casino doesn’t offer any phone support or mention any contact number on its website. However, on its Trustpilot page, the following contact number is stated: +44 20 8016 2332.

Additionally, one of the sister sites of The Sun Vegas – Sun Bingo – mentions the following contact number on its website: +44 20 3962 1818.

Mobile App

The Sun Vegas Casino offers a mobile app for both iOS and Android devices which can be downloaded from the Google Play and iOS App store using the links below.

Having thoroughly tested the app, our experience is an overwhelmingly positive one. It is very similar to playing on a desktop computer. The design is sleek and the user interface intuitive. We found navigation to be a breeze, with all the essential features — games, account management, deposits, and withdrawals — accessible within a few taps.

The app’s performance was equally impressive; games loaded quickly, and we’ve yet to experience any lag or crashes, which speaks volumes about the app’s optimization and stability.

Download The Sun Vegas App for iOS Download The Sun Vegas App for Android

Deposits

Methods, Limits, and Fees

Deposit MethodFeeMinimumMaximum
Mastercard€/£10€/£1,000
Neosurf€/£10€/£1,000
PayPal€/£10€/£1,000
Paysafecard€/£10€/£1,000
Skrill€/£10€/£1,000
Visa€/£10€/£1,000
The Sun Vegas Casino’s deposit methods, limits, and fees

Please note that the maximum deposit limit mentioned is per transaction. If you would like to deposit more, you can simply make several transactions. However, The Sun Vegas may set an initial deposit limit on your account. This can be increased by providing the casino with verification documents, including proof of your income.

Withdrawals

Methods, Limits, and Fees

Withdrawal MethodFeeMinimumMaximum
Mastercard€/£5€/£50,000
PayPal€/£5€/£5,000
Skrill€/£5€/£50,000
Visa€/£5€/£50,000
The Sun Vegas Casino’s withdrawal methods, limits, and fees

Please note that the maximum withdrawal amount is only what The Sun Vegas can accept per transaction. However, there is no limit to how many transactions you can make, and thus, your entire balance can always be withdrawn at any time.

Withdrawal Times

The withdrawal time at The Sun Vegas is within 24 hours as stated on the casino’s website. In our experience, withdrawals do, however, tend to be processed within just a few. This also seems to be the experience that other players have, judging from the reviews posted on Trustpilot.

Currencies Supported

The Sun Vegas supports British Pounds (£) and Euro (€9 as account currencies. However, it is not possible to choose between the two. Only UK players will have their accounts in GBP and only Irish players will have their accounts in EUR.

Accepted and Restricted Countries

The Sun Vegas only accepts players from the UK and Ireland. Players from other countries are not able to sign up and play.

Gambling License

The Sun Vegas is licensed and regulated by the UK Gambling Commission as well as the Alderney Gambling Control Commission. It has had its UKGC license since 2016 and never faced any regulatory action.

  • License: UK Gambling Commission
  • License Number: 45110
  • Verifiable License: Yes
  • License: Alderney Gambling Control Commission
  • License Number: 136C1
  • Verifiable License: Yes

Company Info

  • Name: VF2011 Limited
  • Registration Number: N/A
  • Address: Millennium House, Ollivier Street, Alderney, GY9 3TD, United Kingdom

Sister Sites

The following casinos are sister sites to The Sun Vegas Casino (operated by the same company):

  • Fabulous Vegas (fabulousvegas.co.uk)
  • Fabulous Bingo (fabulousbingo.co.uk)
  • Sun Bingo (sunbingo.co.uk)

Frequently Asked Questions

Why Can’t I Log In to The Sun Vegas?

If you can’t log in to The Sun Vegas you may be typing in the wrong account details. If not, your account may have been blocked due to self-exclusion from one of The Sun Vegas’s sister sites or from breaching one of the casino’s terms and conditions.

How Do I Access the Sun Vegas Live Chat?

To access the Sun Vegas live chat you must be logged in to an account. If you don’t have one, you must first create one. Once logged in, you will find a speech bubble at the bottom right of the site. Click it to speak with a live chat agent.

Can I Get Free Spins at The Sun Vegas?

The Sun Vegas offers a weekly free spin bonus of 10 – 50 free spins for depositing £10 – £50. Additionally, free spins can also be won from a daily wheel spin promotion. All new players can spin this for free for 30 days.

Does The Sun Vegas Have a Mobile App?

The Sun Vegas has a mobile app that can be downloaded to both iOS and Android devices from the Google Play and iOS app store. The mobile app is well-developed and of high quality, providing a stable and seamless gambling experience.

How to Get £10 Free at The Sun Vegas?

The £10 free no deposit bonus at The Sun Vegas is no longer available. This popular offer expired on the 30th of June, 2023. The current no deposit bonus is a wheel spin that all new players can spin for a chance of winning up to £100.

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