Warning!
True Fortune is a BLACKLISTED casino site that we recommend to avoid.
Having thoroughly reviewed it, we have found several predatory rules that negatively affect players.
Read on to learn more.
True Fortune Casino was thoroughly reviewed in line with our detailed casino review policy.
Established in 2019, True Fortune Casino launched with the goal of offering a U.S.-friendly gambling experience. While US players can sign up and play, friendly is not the right word to describe this deeply flawed casino that has a range of serious issues.
On the surface, True Fortune Casino offers a variety of enticing bonuses, including no-deposit offers and several wagering-free promotions. These might seem like a great deal at first glance, but the casino’s numerous drawbacks make it a far less appealing option in practice.
Downsides include harsh withdrawal limits and outrageously long withdrawal times that make it difficult to get any money out of the casino. And even if you do manage to withdraw, you might not get all your winnings due to unfair terms and conditions.
An example of such a dishonest rule is being limited to withdrawing 10 times the amount you deposit unless you deposit more than $249. This is highly predatory and awful for any player who isn’t a high roller.
Moreover, True Fortune Casino operates without a valid gambling license, which is a major red flag for players seeking security and fair play. A passable, albeit comparatively limited game selection of 550 games is not exactly a saving grace either.
If you’re considering True Fortune Casino, we strongly recommend choosing a better-vetted alternative instead. There are far better options to be found, where transparency, security, and customer satisfaction are prioritized.
U.S. players can compare options with clearer terms, stronger payout records, and fewer red flags in our guide to recommended U.S.-facing casinos.
Quick Facts
| Overview of True Fortune Casino | |
|---|---|
| Welcome Bonus | 50 free spins on signup |
| Bonus Wagering | 100x (bonus) |
| Casino Games | 550 |
| Types of Games | Slot machines, live casino games, jackpot games, video poker, scratchcards, video bingo |
| Payment Methods | Bank Transfer, Flexepin, MiFinity, Neteller, PayDo, Skrill (+7 cryptocurrencies) |
| Withdrawal Times | Up to 18 business days |
| Support | E-mail, Chat, Phone, 24/7 |
| Mobile App | None |
| Established | 2019 |
| Owner | Pan De Bono Consulting Limited |
| License | None |
World Wide Gambler’s Score
| Reputation & Trust | ★☆☆☆☆ |
|---|---|
| Game Selection | ★★☆☆☆ |
| Bonus Value | ★★★★★ |
| Customer Support | ★★★☆☆ |
Pros and Cons
| Positives | Negatives |
|---|---|
| ✔ Get 50 free spins without deposit on signup | ✖ Unlicensed casino that lies about its license |
| ✔ Always several deposit bonuses to claim | ✖ Only one pending withdrawal allowed at a time |
| ✔ Many bonuses are wagering-free | ✖ Withdrawals are capped at $1,500 per transaction |
| ✔ Decent slot selection with high RTP | ✖ Withdrawals can take up to 18 business days (or longer) |
| ✔ Decent comp points reward program | ✖ Unfair rules, including a 10x win cap on low deposits |
| ✔ Low minimum deposit requirement of just $5 | ✖ Unusually restrictive age limit of 25 years to play |
| ✔ 24/7 live chat and phone support available | ✖ Poor customer support with slow response times |
| ✖ Many players have shared complaints about the casino |
Important Casino Rules
True Fortune Casino’s terms and conditions are riddled with unfair and confusing rules. Here are five major points you should be aware of:
- Maximum Win Limits: If you deposit less than $250, your maximum win is capped at 10 times your deposit. This means if you deposit $200, the most you can win is $2,000—no matter how much you actually win. Any excess winnings will be forfeited when you request a withdrawal.
- High Age Restriction: True Fortune Casino has an unusually high age limit of 25 years. While most casino sites have an age requirement of 18 or 21, this casino restricts players under 25 from participating, which could be a dealbreaker for younger gamblers.
- Bonus Deductions: When withdrawing winnings that were made from a deposit bonus that gave you extra money, the received bonus amount is removed from your account. This deduction applies to all match bonuses, whether they have a wagering requirement or not.
As an example, claiming a bonus of $1,000, winning up to $3,000, and requesting a withdrawal of the full amount will result in $1,000 being removed while the $2,000 that was won on top of the bonus is paid out. - Criticism Forbidden: The terms and conditions of True Fortune Casino mention that if the casino finds a player posting negative feedback about them on any platform, it reserves the right to confiscate the funds of that player. That is insane!
- Inactivity Fee: While most casinos have a small inactivity fee of $5, the rules of True Fortune Casino mention that if a player doesn’t log in to their account and make a wager in 90 days, the casino has the right to confiscate the player’s entire balance.
Welcome Bonus
True Fortune Casino greets new players with 50 free spins on the slot Shell Shock—without requiring a deposit.
While this is a solid way to try the casino for free, the spins come with a high 75x wagering requirement and a $50 maximum cashout limit.
This means that while you could win from the free spins, you’ll only be able to cash out up to $50 after the wagering is completed.
The bonus is only available to those who sign up via this link, and activating the spins requires navigating to the “My Promotions” section on your account.
In this section, you’ll also find a heap of deposit bonuses if you’d rather get started with a larger offer, an example being a 250% bonus up to $3,750.
Other Bonuses
One of the few redeeming features of True Fortune Casino is its many casino bonuses, which stand out in an otherwise negative experience.
The casino provides a huge range of promotions, making it possible to claim a bonus on every deposit. You’ll also find free bonuses regularly, allowing you to claim free chip bonuses and free spins without a deposit requirement.
Among the offers, you’ll some that are free from wagering requirements, while others are subject to one.
Here’s a look at some of the key bonuses that we have available on our account as of writing this:
- 250% bonus up to $3,750: This offer is wagering-free, but a significant minimum deposit of $435 is required to qualify.
- 100% bonus up to $1,500: Another wagering-free bonus that only requires a minimum deposit of $75.
- 200% bonus up to $3,000: This bonus has a low minimum deposit limit of $25, but comes with a wagering requirement of 35x (bonus + deposit).
- 20 free spins worth $60: While requiring a $75 deposit, this is a very lucrative offer as it has no wagering requirement, and unlike match bonuses, no deductions are made on withdrawals when cashing out free spin winnings.
While some players find wagering-free bonuses to be a big draw, allowing them to cash out whenever they want, another positive feature of True Fortune Casino’s bonuses is that most of them don’t have any maximum cashout limits.
However, as previously covered, if you deposit less than $250, you can never cash out more than 10 times your deposited amount.
Loyalty Rewards
True Fortune Casino has a basic loyalty program that rewards players with comp points.
You earn 1 comp point for every $1 wagered, regardless if this is made on slot machines, table games, or live casino games.
Once you have 1,000 comp points, these can be exchanged for $1 in cash, with no wagering requirements attached.
This translates to a 0.1% rakeback, which is decent, even though many casinos offer more robust rewards schemes.
Reputation
The reputation scores listed below represent what players on various platforms think of True Fortune Casino based on their reported experience.
| Source | Score |
|---|---|
| Trustpilot | 1.6 / 5 |
| Casino Guru | 2.5 / 10 |
| AskGamblers | 3.0 / 10 |
| LCB | 3.0 / 5 |
Summary of Player Reviews
True Fortune Casino has received a decent amount of player feedback with about 50 reviews posted. The vast majority of these paint a negative picture of the casino.
Players have raised serious concerns about the casino’s practices, particularly regarding withdrawals and customer support, but also criticize the game selection.
On Trustpilot, the casino has an almost universally negative reputation, with 28 out of 29 reviews rated at just 1 star. The primary complaint is that withdrawals take a long time, with some users reporting waiting up to a month or more for their funds to be approved.
One player shared a particularly alarming experience, claiming their account was closed and their funds confiscated without any explanation after an 18-day wait for withdrawal approval. Attempts to reach customer support were met with further frustration, as the player was blocked from live chat.
Another notable complaint involved a player being told their withdrawal request would be processed faster via cryptocurrency, only to find themselves waiting more than 18 business days without receiving their funds.
In another troubling case, a player waited for a year to hear about his pending withdrawal, only to find it being denied, with the casino citing a breach of its IP address policy.
While the negative reviews dominate, there are a few positive remarks scattered across various platforms. Some players appreciate the casino’s bonus offers, with one reviewer calling it a great place to play, despite mentioning frustrations about slow withdrawals.
A couple of older reviews, from around 4 years ago, praised the casino for quick withdrawal processing and helpful customer support. However, these comments are in stark contrast to the current experience shared by most players. It’s unclear whether the casino’s support has since declined or whether these were isolated positive experiences.
In general, the lack of timely and reliable withdrawals, combined with unresponsive customer support, seems to be a consistent issue. True Fortune Casino has not responded to any reviews, further contributing to a growing perception that the casino is unprofessional and untrustworthy.
Game Selection
| Game Type | Availability |
|---|---|
| Slot Machines | ✔ 550+ |
| Table Games | ✔ 12 |
| Live Casino Games | ✔ 1 platform (Fresh Deck Studios) |
| Crash Games | ✖ No |
| Jackpot Games | ✔ Yes |
| Video Poker | ✔ 15 |
| Scratch Cards | ✔ 3 |
| Video Bingo | ✔ 4 |
| Virtual Sports | ✖ No |
| Sports Betting | ✖ No |
True Fortune’s library of games offers a variety of titles that may appeal to inexperienced players who don’t know what the online gambling world has in store. However, after you’ve shopped around, you quickly realize that it falls short in comparison.
The slot selection is powered by a handful of providers, including Betsoft and Rival, and while these slots are entertaining and provide a fair payout percentage of 94% – 96%, the overall collection lacks variety.
Many US-centric casinos offer over a thousand slots from 25+ game developers, while True Fortune only offers 500 from seven different studios. This means that a lot of quality slots are missing.
There are also very few progressive jackpot slots at the casino, and no category dedicated to them, making it difficult for players to find them. Also, the selection does not include must-drop jackpots that are guaranteed to drop every day.
Moreover, the absence of crash games—which have become very popular in recent years and are a staple among most casinos—further limits the appeal of True Fortune Casino.
Live casino options are also sparse, with only one platform offering Blackjack, Baccarat, Casino Hold’em, and Roulette. There are no money wheels, dice games, game shows, or lottery games, which can be found on other platforms.
While U.S. fiat casinos don’t have a huge variety of these options, many crypto casinos without routine ID verification have a wide range of them, and some are accessible to U.S. players depending on platform rules.
Customer Support
| Type | Availability | Info |
|---|---|---|
| Live Chat | 24/7 | On-site |
| 24/7 | support@true-fortune.com | |
| Phone | 24/7 | (+1) 718 732 0154 |
Customer support at True Fortune Casino is another area of concern. While it offers both live chat and phone support, the quality of service leaves much to be desired.
- Response times can be incredibly slow, with delays of up to 10 minutes between responses.
- Agents provide short, generic answers and don’t seem particularly invested in resolving issues beyond the basics.
- While our queries have been solved to some level of satisfaction, many players report not getting the help they desire.
- There’s no follow-up once an issue is resolved. You would expect any customer service to ask if there’s anything else they can do, but this is not the case here.
In short, customer support at True Fortune Casino is adequate at best, but certainly not exceptional.
Deposits and Withdrawals
True Fortune Casino offers an overall decent range of payment methods.
However, for its target market, which is US players, only cryptocurrencies are available for deposits.
This is also true for Australia and the UK.
Furthermore, only withdrawals via bank transfer and cryptocurrencies are available, regardless of location.
Methods, Limits, and Fees
Fiat
| Payment Method | Minimum Deposit | Minimum Withdrawal | Excluded For |
|---|---|---|---|
| Bank Transfer | Not available | $50 | – |
| Flexepin | $5 | Not available | AU, UK, US |
| Mastercard | $5 | Not available | AU, UK, US |
| MiFinity | $5 | Not available | AU, UK, US |
| Neteller | $5 | Not available | AU, UK, US |
| PayDo | $5 | Not available | AU, UK, US |
| Skrill | $5 | Not available | AU, UK, US |
| Visa | $5 | Not available | AU, UK, US |
Crypto
| Payment Method | Minimum Deposit | Minimum Withdrawal | Excluded For |
|---|---|---|---|
| Binance Coin | $5 | Not available | – |
| Bitcoin | $5 | $50 | – |
| Bitcoin Cash | $5 | Not available | – |
| Ethereum | $5 | Not available | – |
| Litecoin | $5 | Not available | – |
| Tron | $5 | Not available | – |
| USDT | $5 | Not available | – |
General Deposit and Withdrawal Fees
Deposit and withdrawal fees are another downside with True Fortune Casino.
While it doesn’t explicitly list fees for every payment method, its terms and conditions mention the following:
- Withdrawal fees range from $10 – $40, depending on your location and the method used.
- Credit card deposits may incur a 3% – 6.5% fee.
Even though some level of payment fees aren’t uncommon at US-centric casinos, they are not present at every one.
Fees are never a positive and should be factored in when choosing a casino as they can stack up to quite large amounts.
General Withdrawal Limits
One of the most frustrating aspects of True Fortune Casino is its incredibly restrictive withdrawal policy, which in conjunction with its long withdrawal times is bound to cause major issues for players.
You can only have one withdrawal request pending, limited to a maximum amount of $1,500. If you want to cash out more, you must first wait for the first withdrawal to be approved, which can take weeks or even months.
Imagine hitting a jackpot at the casino or just winning $10,000 that you would like to get out. Most casinos would ship this to you in a week or at worst a month, but at True Fortune you might have to wait half a year.
Withdrawal Times
On its website, True Fortune Casino mentions that it has an approval time for withdrawals of 5 to 18 business days.
While this is an unacceptable long timeframe that stands out compared to most casinos that process withdrawals within a few hours or up to 5 days at most, a lot of feedback posted by players hints that waiting times can be even longer.
The casino’s customer support claims that withdrawals via cryptocurrencies are faster (within 12 business days). However, this statement is not backed up by player reviews. Either way, 12 business days for a crypto withdrawal is still an insanely long timeframe.
Currencies Supported
True Fortune Casino supports the following six currencies for gameplay, which you can choose between upon account creation:
- AUD (A$)
- EUR (€)
- GBP (£)
- NZD (NZ$)
- USD ($)
- ZAR (R)
Accepted and Restricted Countries
| Accepted Countries | Restricted Countries |
|---|---|
| ✔ Australia | ✖ Canada |
| ✔ India | |
| ✔ Ireland | |
| ✔ New Zealand | |
| ✔ South Africa | |
| ✔ United Kingdom | |
| ✔ USA |
Note
Only countries relevant to our target regions are listed above. For a full list, visit the casino.
Gambling License
In its terms and conditions, True Fortune Casino mentions that it is licensed and regulated by the government of Curacao.
However, after contacting the casino’s management, we were informed that True Fortune isn’t and never has been licensed.
The lack of a valid gambling license is a serious concern, as it means that the casino isn’t overseen, regulated, or subject to any industry standards.
Basically, the lack of license allows the casino to do whatever it wants (read: scam players) without any consequences.
While an unlicensed casino may treat players fairly, we already know that True Fortune Casino doesn’t, and lying about having a license doesn’t help to improve its trustworthiness (or lack thereof).
Company Info
- Name: Pan De Bono Consulting Limited
- Registration Number: HE401911
- Address: 84 Spyrou Kyprianou Avenue, Limassol 4004, Cyprus
Sister Sites
Other casinos operated by the same company as True Fortune Casino include:
- Avantgarde Casino
- Candy Land Casino
- Cocoa Casino
- Davinci’s Gold
- Fatbet
- NewVegas
- Paradise 8
- Pure Casino
- This Is Vegas
Gambling involves financial risk. Bonuses and promotions can encourage extended play, and players should understand the associated terms before participating. If gambling stops being enjoyable or begins affecting finances or wellbeing, consider reviewing our responsible gambling guide for advice, tools, and support resources.
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