The Lottery Office is an Australian-based lottery platform that launched in 2018. It gives players in Australia and New Zealand the opportunity to participate in major international lotteries by purchasing real, government-backed tickets through a locally licensed operator.
Unlike many lottery betting sites, The Lottery Office doesn’t just take bets on results — it buys actual tickets in matching overseas draws and provides you with copies of these (although their own versions), which adds a layer of legitimacy and trust.
The platform supports just eight international lotteries, which is quite a limited range when compared to other sites. However, these lotteries include some of the most popular ones in the world, such as the US Powerball, US Mega Millions, EuroMillions, and EuroJackpot.
While ticket prices are higher than those on lottery betting sites, that’s expected given the service involves purchasing real tickets and offering guaranteed payouts.
The site operates entirely in Australian dollars and doesn’t currently offer discounts or public promotions. Some players may receive exclusive bonuses, but these aren’t advertised.
On the plus side, The Lottery Office does not charge any commission on winnings, and winners are automatically notified, making the process straightforward.
Players can choose from several play options, including syndicates and advance entries for up to 20 draws. The platform itself is polished and professional, with responsive customer support and an in-depth FAQ section that covers most player concerns.
Quick Facts
| Overview of The Lottery Office | |
|---|---|
| Welcome Bonus | None |
| Lotteries | EuroJackpot, EuroMillions, Irish Lotto, La Primitiva, SuperEnaLotto, UK Lotto, US Mega Millions, US Powerball |
| Play Options | Syndicate, Bundles, and Advance Purchase |
| Payment Methods | Bpay, Mastercard, Pay In-Store, PayID, PayPal, Paysafecard, Visa |
| Withdrawal Times | 2 – 3 business days |
| Support Channels | E-mail, Chat, Phone, Facebook, Instagram |
| Support Hours | Monday to Friday, 9am – 5pm (AEST) |
| Mobile App | iOS & Android |
| Established | 2018 |
| Owner | Global Players Network Pty Ltd |
| License | Northern Territory Government of Australia |
World Wide Gambler’s Score
| Reputation & Trust | ★★★★★ |
|---|---|
| Lotteries & Features | ★★★☆☆ |
| Discounts & Promotions | ★☆☆☆☆ |
| Customer Support | ★★★★☆ |
Pros and Cons
| Positives | Negatives |
|---|---|
| ✔ Officially licensed in Australia | ✖ No discounts for buying multiple tickets |
| ✔ More than A$3.2 million paid out (allegedly) | ✖ No real subscription service |
| ✔ Real tickets to government-approved lotteries | ✖ Few / no promotional offers |
| ✔ No commissions charged on winnings | ✖ Mandatory spending limit of A$10,000 per week |
| ✔ Syndicates for US Powerball and US Mega Millions | ✖ Generally higher ticket prices than lottery betting platforms |
| ✔ Automatic notification of winnings via email / SMS | ✖ No customer support during weekends |
| ✔ Buy tickets to up to 20 draws in advance | |
| ✔ Extensive range of customer support channels | |
| ✔ Huge FAQ section that answers most queries | |
| ✔ Option to set a weekly spending limit |
How the Lottery Office Works
The Lottery Office operates a straightforward and transparent model that distinguishes it from typical lottery betting sites. When you buy a ticket through their platform, they purchase a matching entry in the corresponding official overseas lottery, such as those run in the US, UK, Ireland, and Italy.
Rather than receiving the original ticket from the overseas lottery, you’re issued a ticket by The Lottery Office that mirrors the one they purchased. While it’s not the official ticket itself, it’s a government-approved equivalent that entitles you to identical prize payouts if your numbers win.
If your ticket wins, The Lottery Office collects the winnings from the official lottery ticket they purchased and then pays you the same amount based on your issued ticket. This system allows you to participate in some of the biggest lotteries in the world with real, guaranteed payouts.
Note
The Lottery Office uses different names for some of the lotteries. The US Powerball is listed as the USA Power Lotto, Mega Millions as USA Mega Lotto, and Italy’s SuperEnalotto as the Italian Super Jackpot. Despite the name changes, these entries correspond directly to the official overseas draws.
Bonuses and Promotions
The Lottery Office does not offer any public promotions, welcome bonuses, or discounts, not even for bulk purchases or bundled tickets. There is no dedicated promotions page, and new players receive no incentives for signing up or making their first purchase.
The site’s terms and conditions mention that bonuses or free tickets may be awarded at the sole discretion of The Lottery Office, but no further details are provided. These occasional perks, if they occur at all, aren’t advertised and shouldn’t be expected.
This lack of promotional offers is one of the platform’s main drawbacks. Many other lottery sites — especially those operating on a betting model — provide regular discounts, bonus tickets, or loyalty rewards, making them more attractive to budget-conscious players.
Reputation and Past Winners
The below reputation scores represent what players on various platforms think of The Lottery Office.
| Source | Score |
|---|---|
| Trustpilot | 3.4 / 5 |
| Product Review | 3.4 / 5 |
Public feedback for The Lottery Office is fairly limited, with fewer than 30 reviews posted across major platforms, many of them several years old.
Despite the low review count, the general sentiment is positive. Many players vouch for the site’s legitimacy, with frequent praise for fast payouts and exceptional customer support service. One reviewer even mentioned receiving a A$3,000 prize in their bank account within hours.
That said, a few complaints do exist. Some users comment on the relatively high ticket prices, and a small number label the platform a scam, though these claims lack detail or evidence.
Notably, a representative from The Lottery Office responds to nearly all reviews with detailed and transparent explanations, especially around pricing. This level of engagement speaks volumes about the platform’s professionalism and legitimacy.
The Lottery Office also maintains a Winners section on its website, where it lists past high-value wins. These include numerous payouts in the six-figure range, and even one above A$1 million. Some examples include:
| Amount Won | Lottery | Date |
|---|---|---|
| A$46,446 | EuroMillions | May, 2025 |
| A$50,307 | US Powerball | January, 2025 |
| A$235,658 | SuperEnaLotto | January, 2025 |
| A$951,889 | US Mega Millions | December, 2024 |
| A$92,458 | US Powerball | September, 2024 |
| A$140,053 | EuroMillions | June, 2024 |
| A$46,831 | US Powerball | May, 2024 |
| A$142,753 | US Powerball | February, 2024 |
| A$897,827 | US Powerball | February, 2023 |
| $962,488 | US Mega Millions | September, 2023 |
| $1,656,020 | US Powerball | July, 2021 |
As is common in the lottery space, winners generally remain anonymous, so we haven’t been able to verify these claims. However, given the company’s licensing and transparent model, there’s no immediate reason to question the legitimacy of the figures.
Lotteries and Ticket Prices
The Lottery Office gives players access to several major international lotteries by purchasing matching tickets in overseas draws. Below is a summary of the available lotteries and their pricing:
| Lottery | Price Per Ticket | Optional Extras |
|---|---|---|
| EuroMillions | A$9.50 | A$82.50 for guaranteed Euro number |
| EuroJackpot | A$7.50 | – |
| Irish Lotto | A$8.45 | – |
| La Primitiva | A$3.70 | A$7.40 for Joker play |
| SuperEnaLotto | A$4.75 | – |
| UK Lotto | A$9.65 | – |
| US Mega Millions | A$11.95 | – |
| US Powerball | A$7.00 | A$3.45 for PowerPlay |
Compared to other lottery platforms, The Lottery Office’s prices are generally in line with sites that buy real tickets on behalf of players. However, they’re noticeably higher than lottery betting sites, which don’t purchase real tickets.
For example, a US Powerball entry typically costs around A$4.70 on betting sites and only A$3.12 if bought locally in the US, versus A$7.00 here. That said, not all ticket prices on The Lottery Office are above average.
For instance, the US Mega Millions entry is cheaper than on many competing platforms, including some that use a betting model.
The higher prices are due to The Lottery Office’s business model. As explained by a representative of the site:
“Our ticket prices cover the cost of purchasing the matching ticket in the overseas draw, all our operating costs, a percentage to Australian charities and community groups, and hopefully a bit of profit.”
While lottery betting platforms operate on a leaner model, The Lottery Office offers the reassurance of holding a real ticket in a government-licensed system — something that may justify the higher price for many players.
Play Options: Syndicate, Subscription, and More
The Lottery Office offers a handful of flexible ways to play the lottery. However, unlike many other lottery sites, these options are designed purely for convenience rather than providing discounts.
Syndicates
Available for US Powerball and US Mega Millions, syndicates allow you to join a group and share the cost of multiple tickets. While this increases your chances of winning, any prize is split among all syndicate members.
Importantly, The Lottery Office does not offer discounted pricing for syndicate entries — it’s purely a way to reduce the volatility of playing the lottery by improving the odds within a limited budget.
Multi Buy
You can purchase up to 20 tickets in a single click, making it easy to enter the same lottery multiple times. There are no bulk-buy discounts — this option is mainly for convenience.
Advance Purchase
Players can secure entries for up to 20 upcoming draws in advance. This is a highly convenient option for players who regularly play and don’t want to miss any draws.
However, do note that this option is only available when selecting your own numbers (as opposed to the site’s random quick play feature), and that the numbers you pick will be the same ones played on every draw.
Subscription
Unlike many lottery sites, The Lottery Office does not offer a true subscription service where you automatically receive new tickets until you cancel.
However, when you use the advance purchase option (e.g., buying tickets for 10 or 20 draws), The Lottery Office will send a reminder before your entries run out, helping you stay on track.
Combo Packages
These packages include entries to multiple lotteries in a single purchase. They don’t come with a discount but offer a quick way to play several international games at once.
Results, Winnings, and Taxes
Results Notification
After each draw, The Lottery Office promptly publishes the official results on its website.
However, you don’t need to check manually, as the platform also sends notifications via email or SMS. If you win more than A$10,000, you’ll receive a personal phone call to inform you of your big win.
How Winnings Are Paid
Winnings at The Lottery Office are handled quickly and securely:
- Prizes under A$10,000 are credited directly to your Lottery Office account shortly after the draw.
- Prizes of A$10,000 or more are not added to your account balance due to their size. Instead, you’ll be contacted within two business days to arrange payment via bank transfer or cheque.
Taxes on Winnings
Winnings from the Lottery Office are not taxed in Australia. However, some of the lotteries on offer do apply local taxes, which ultimately affect how much you receive. These lotteries include:
- US Powerball
- US Mega Millions
- La Primitiva
- SuperEnaLotto
The Lottery Office purchases official tickets in each country. If taxes are deducted there, the prize amount they receive (after tax) is passed on to the player in full, with no additional fees or markups. What you get is exactly what the Lottery Office receives.
Customer Support
| Type | Availability | Info |
|---|---|---|
| Live Chat | 9am – 5pm AEST (Mon – Fri) | On-site |
| 9am – 5pm AEST (Mon – Fri) | support@lotteryoffice.com.au | |
| Phone | 9am – 5pm AEST (Mon – Fri) | (07) 2111 8242 |
| 9am – 5pm AEST (Mon – Fri) | https://m.me/lotteryoffice.com.au | |
| 9am – 5pm AEST (Mon – Fri) | https://www.instagram.com/lotteryofficeau/ |
The Lottery Office stands out in customer support by offering more contact options than most competitors. In addition to standard live chat and email, players can reach out via phone, Facebook Messenger, and even Instagram — a rare level of accessibility that suggests a genuine commitment to helping users.
But it’s not just about having more channels. We tested both the live chat and Facebook support, and the experience was excellent. The agents were not only quick to reply and knowledgeable but also genuinely courteous and eager to assist — something not always guaranteed on gambling platforms.
If you prefer solving issues yourself, you’re in luck. The Lottery Office also features an extensive FAQ section with answers to over 150 questions. This isn’t the kind of filler FAQ you see on some sites. It’s well-written, up-to-date, and covers pretty much everything you need to know.
We didn’t really need to use the support for anything — our contact with the agents was simply to assess the quality of the service for the purpose of this review.
The service we experienced is also reflected in player reviews across various platforms, as helpful support staff and fast payouts are commonly praised.
Deposits and Withdrawals
Methods, Limits, and Fees
| Payment Method | Fee | Minimum Deposit | Minimum Withdrawal |
|---|---|---|---|
| Bpay | ✖ | A$5 | Not available |
| Mastercard | ✖ | None | Not available |
| Pay In-Store | ✖ | A$1 | Not available |
| PayID | ✖ | None | A$5 |
| PayPal | ✖ | None | A$5 |
| Paysafecard | ✖ | None | Not available |
| Visa | ✖ | None | Not available |
Deposits can be made through a variety of methods, including PayPal, PayID, Visa, Mastercard, Paysafecard, Bpay, and Pay In-Store. None of the options carries any fees, and most have no minimum deposit, with the exception of Bpay (A$5) and Pay In-Store (A$1).
However, not all methods support withdrawals. At the time of writing, only PayPal and PayID can be used to withdraw funds, with a minimum of A$5.
For winnings under A$10,000, payouts can be processed via PayPal or PayID. For winnings over A$10,000, payment is made via cheque or bank transfer, as such large sums cannot be credited to your account balance.
Withdrawal Times
Withdrawals from The Lottery Office are typically processed within 2–3 business days (Monday to Friday). While this isn’t as fast as most online casinos, it’s fairly standard for lottery platforms.
That said, many players report receiving their payouts sooner, sometimes within hours. Since the actual transfers are made via PayID or PayPal, funds are received instantly once The Lottery Office processes the payment.
Currencies Supported
The Lottery Office operates exclusively in Australian Dollars (AUD). All ticket prices, winnings, and account balances are displayed in AUD, and any payouts are also made in this currency. There’s no option to hold or convert to other currencies.
Accepted and Restricted Countries
The Lottery Office is only available to residents of Australia and New Zealand. Players from other countries cannot register or participate. This narrow geographic focus allows the platform to operate in full compliance with local regulations while tailoring its service to the needs of players in these two regions.
Gambling License
- License: Northern Territory Government of Australia
- License Number: IGL1001
- Verifiable: Yes (check here)
Company Info
- Name: Global Players Network Pty Ltd
- Registration Number: 41 102 371 335
- Address: PO Box 36528 Winnellie, Northern Territory Australia, 0907
Final Verdict: Is The Lottery Office Worth It?
If you’re based in Australia or New Zealand and want a safe, legal way to access the world’s biggest lotteries, The Lottery Office is hard to beat. It offers a transparent and regulated service that mirrors official lottery tickets — no betting, no loopholes, just real entries tied to real draws.
What sets The Lottery Office apart is its professionalism across the board: clear prize payout policies, responsive customer support, flexible payment options, and a well-designed platform that’s easy to use. Add in timely payouts, a comprehensive FAQ section, and strong user reviews, and you’ve got a lottery site that stands above most of the competition.
It may not have the glitz of international lotto betting platforms or extras like casino games and sports betting. And sure, the lack of discounts might sting a bit. But if you value legitimacy, simplicity, and strong customer service, The Lottery Office is well worth a go.
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